Hotel Smile Pieniny

Stylish hotel with friendly and caring staff, comfortable beds, pleasant sauna, rich buffet breakfast and dinner, enough parking slots. Hotel situated under the hill behind river bank, so has easy access to walking/running activities. Two days in a raw the held of deers? came close to our balcony from the forest on the hill ?

Everything was fine. Room was small but cozy. Very good breakfast.

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Good location, beautiful view from the room

Poor choice of food at be buffet and the pool was full of kids at all times

Good breakfastFriendly and helpful staff

Not enough warm water in the pool and jacuzziNo water tank near the sauna; no instruction on how to use the sauna Paid Bathrobe After the first day of the stay, the room was not cleaned by the cleaning service

Some staff were professional and welcoming but not all unfortunately. Location is okay, 10min walk to the promenade of Szczawnica.

Very basic breakfast. We stayed two nights and both days we spotted dirty dishes and midges inside of juices.Very disappointing spa that did not meet expectations. Afrodyt bath was a cold jacuzzi with a soap inside.Dirty bedroom with insects inside (see photos).

The pool area.

The hotel was on a busy main road which we weren't aware of. There was a party with a loud DJ from 7pm to 1.15am just outside our room with banging music - very noisy hotel in general. The half board we booked was very poor indeed - buffet style food - food was awful. Generally, not happy with the hotel. Poor service and no customer care at all. Would never stay there again!! The hotel main website is very deceiving and not everything on there was true!! Unhappy customers all round!!Review Awful – first review in 25 yearsOver the last 25 years I have travelled numerous destinations but never had the need to complete a review.•Message via booking .com stating DJ and music on first night offered replacement room on arrival no reduction in cost of room was lower standard of original room. (The message arrived the day the cancellation option expired!)•Hotel offered al carte menu – food offer closed at 6pm very poor choices refused to eat the evening meal. Meal in hot metal containers. Asked for fresh options refused•Requested to leave hotel with full refund. Refused. Explained I would now place review on the TripAdvisor. Hotel refunded half board option only 45.00 Euros•The hotel states al carte food options and quiet location. The road outside hotel extremely busy and noisy.•No clean towels or coffee refreshed during stay•Staff from helpful to rude•Reception manger from extremely unhelpful concerning refunds (I think this frequent occurrence) to very helpful with information on area.•Second night stay and you guessed correct another party until 1.00pm•Second day rained all day – went on amazing hike – requested drying room for jackets smirked and refused ( I think this was payback for complaining)•The hotel website shows bedroom on main page – this was the room we booked over the disco area. This room is opposite to joining room with families and large parties with outside drinking area.•Positives – nice designed hotel. pool and ja

The stuff went above and beyond to accommodate us

The location was ok, the river across the street was nice but the traffic all night long was loud

Waitress was very friendly.

Change the chef! Dinner pretty poor. Spa is not a spa. Rooms basic, but décor tired out and soundproofing between rooms leaves nothing to the imagination. Very overpriced.

1 location within beautiful surroundings mountains with beautiful views 2 Wi-Fi worked 3 food was nice (acceptable) really 80s 4 dill soup was really really nice 5 stuff was really nice ( bar girl with long hair can’t remember her name super nice and helpful)6 water delivered daily

1 We have purchased half board and without letting us know after second day serving hours were cut (and amount of dishes too)2 Room was really dirty on our arrival 3 Tv service not working properly 4 jacuzzi had so much chemicals that quite disturbing and disgusting looking foam was building up when used (and the smell was awful ) after first couple of days water was cold assuming because of majority of guests has left5 spa area was very cold distance between pool and saunas was long and not heated at all6 lots of food but not as traditional as advertised we were eating outside the hotel to try regional dishes 7 towels not being changed once during our stay (5 days)

Convenient location, and has great views.

The facility needs renovating, the rooms look better on the website than in person.

Room small but cute, big terrace and morning breakfast outside

They didn't clean our room,

Hotel in the walking dostanie to most tourist attractions in Szczawnica. The Staff and the breakfest were great. Clean.

The smell in the bathroom was really bad. The window was facing somebody's tarrace, ground level, so we could not wide open it. Room was super small.

Storage for bicycles.

Bar

Spa i basen.

Very good

bad quality of the toilet paper

Food delivered to the room! Excellent!

Bad

Exceptional

Very good

Exceptional