About
A spa area, buffet breakfasts and bright rooms with free Wi-Fi access are offered by this hotel. Just 492 feet from the Baltic Sea coast, it enjoys a central location in the seaside resort. Set in a 19th-century villa, the Hotel Garni Eden consists of 3 buildings next to each other. Accommodations can be in any of the 3 buildings. Each building has an elevator and its own breakfast room. All rooms are equipped with a mini-bar and a flat-screen TV. A hearty buffet breakfast is served each morning in the hotel’s inviting dining room.Many cafés and restaurants are located within a 5-minute walk. Visitors can spend the day at the seaside or explore Usedom’s scenic countryside by bike. The hotel’s spa area with a hot tub and sauna can be used for an additional fee and is the ideal place to relax. On-site parking is available at Hotel Garni Eden (for a fee). Seebad Ahlbeck Train Station is 0.6 mi from the hotel.
16 Reviews
- Cleanliness
- 8.8
- Staff
- 9.3
- Location
- 9.4
What Guests Say
- “scandalous customer service. No chance of agreeing on anything with the hotel in case of an issue.”
- “Great location, 2 minutes to the sea.Clean room, friendly staff.Good breakfast.Relatively large parking, although it might be difficult…”
Top Amenities
- Restaurant
- Free Internet Access
- Spa
- Hot tub/Whirlpool
- Beachfront
- Non-Smoking Rooms
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Quadruple Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Comfort Triple Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Junior Suite with Balcony
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
1/1Triple Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Double Room with Terrace
- Accessible by lift
- Adapter
- Air conditioning
- Balcony
1/4Double Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/2Single Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Large Double Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Special Offer - Double Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
1/4Standard Double Room
- Accessible by lift
- Adapter
- Air conditioning
- Bath or Shower
Have a question?
Ask Penny, powered by AI. Answers are taken from property information and reviews.
What Guests Loved
Based on 16 reviews
Pros +
- scandalous customer service. No chance of agreeing on anything with the hotel in case of an issue.
- Great location, 2 minutes to the sea.Clean room, friendly staff.Good breakfast.Relatively large parking, although it might be difficult to find a place if you arrive in the second half of the day.
- Close to the beach and had a lift and easy access for my mum who has some mobility issues.
Cons -
- Would strongly advise against staying in this hotel. It has the worst customer service I have seen. The owners of the Garni Eden Hotel don't treat their customers with due respect and don't accommodate in case of issues. In our case, they did not exercise their Good Will to void the cancellation fees for a double booking made in error. We mistakenly booked 2 rooms at the same time because the system said that one was no longer available. The matter was reported to the property by the customers on the same day. We stayed in the hotel for 4 nights, but had to pay for another room for 2 (!) nights (!) that we didn't use! That's although we arrived at the hotel. In such situations, hotels accommodate their customers and do not charge them for double booking if they are staying at the hotel anyway. Furthermore, there was neither a manager nor a hotel owner that we could speak to. When we asked to speak to the owner we were told that "he doesn't want to speak to us" which is outrageous customer service! The property did not want to speak to a representative of a booking website about our matter and did not respond to multiple emails from them.
- It is not clear when you book the hotel, that they are two different hotels next to each other. As it states Eden hotel, I assumed that we would stay in the Eden, but they had booked us into the other hotel. However , we were able to switch, but this is not a good first impression when you arrive there. It was irritating to say the least.The rooms are quite small for the price. But we knew this from our first visit. They are practical but not comfortable. It is not a luxurious hotel. But the location is great and made us choose it again.
- breakfast buffet looked a bit squeezed and definitely need to invest into a proper coffee machine
scandalous customer service. No chance of agreeing on anything with the hotel in case of an issue.
Would strongly advise against staying in this hotel. It has the worst customer service I have seen. The owners of the Garni Eden Hotel don't treat their customers with due respect and don't accommodate in case of issues. In our case, they did not exercise their Good Will to void the cancellation fees for a double booking made in error. We mistakenly booked 2 rooms at the same time because the system said that one was no longer available. The matter was reported to the property by the customers on the same day. We stayed in the hotel for 4 nights, but had to pay for another room for 2 (!) nights (!) that we didn't use! That's although we arrived at the hotel. In such situations, hotels accommodate their customers and do not charge them for double booking if they are staying at the hotel anyway. Furthermore, there was neither a manager nor a hotel owner that we could speak to. When we asked to speak to the owner we were told that "he doesn't want to speak to us" which is outrageous customer service! The property did not want to speak to a representative of a booking website about our matter and did not respond to multiple emails from them.
Great location, 2 minutes to the sea.Clean room, friendly staff.Good breakfast.Relatively large parking, although it might be difficult to find a place if you arrive in the second half of the day.
Close to the beach and had a lift and easy access for my mum who has some mobility issues.
It is not clear when you book the hotel, that they are two different hotels next to each other. As it states Eden hotel, I assumed that we would stay in the Eden, but they had booked us into the other hotel. However , we were able to switch, but this is not a good first impression when you arrive there. It was irritating to say the least.The rooms are quite small for the price. But we knew this from our first visit. They are practical but not comfortable. It is not a luxurious hotel. But the location is great and made us choose it again.
Rooms are good size and bathroom is OK. Breakfast is also complete.
clean, perfect location, very nice staff, great breakfast
big clean rooms, close to townand close to the seasuper friendly staff
breakfast buffet looked a bit squeezed and definitely need to invest into a proper coffee machine
Very cleaned. Big room. Great position
The breakfast could be improved. You could add something sweet and a white yogurt. There was no toaster.
Great location near the beach, friendly staff
breakfast was stingy, wifi somewhat unreliable
Great German breakfast with a lot of choiceVery quiet hotelConfortable room
A bit over priced for a small single room
Superb
Very good
Very good
Good
Amenities & Policies
Amenities
Swimming & Soaking
- Beachfront
- Hot tub/Whirlpool
Fitness & Spa
- Spa
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
Kid Friendly
- Family Friendly
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 4:00 PM |
|---|---|
| Check-out | Before 10:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 3 can stay with cot, subject to additional charges. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that the hotel consists of 3 buildings next to each other. Accommodations can be in any of the 3 buildings. Each building has an elevator and its own breakfast room.
Location
Goethestr. 2, Ahlbeck