Chalets Almdorf Haidenberg

Enterior, woodcarving with a lot of love

The size of the room, it could be warmer in the room. The room 104 is smaller than in the description

Clean and incredible view. Spa excellent and very relaxing

Beautiful place! Clean ,comfy and amazing view. The rooms are well accommodated. Very friendly staff and excellent restaurant at place. The food is very high quality!Thank you for the excellent experience.

Great location, however the traveler needs a car since it is 3 km up in a mountain which is not reached by public transportation and difficult to be located by google maps. Very calm place. Beautiful view Nice staff

Room cleaning was limited Pillows are very soft

This family-run alm is beautifully remodeled. The rooms, facilities, and particularly the sauna are fantastic. Authentic mountain food from the kitchen too with locals visiting the restaurant. The family upgraded us to a nicer room because they weren't too busy. The views are fantastic and you have quick access to Bruneck.

My only small complaint is that the sauna is only open for two hours a day. It was hard to fit in time in their beautiful sauna between our outings and before dinner (which also only runs for two hours) started. We offered to pay extra to keep the sauna on longer but they declined.

Beautiful decor / woodwork in the hotel Helpful and friendly staff

A lovely position high above the valley. Just not very convenient for the ski slopes

Beautiful Location: The hotel is situated in a stunning and remote area, offering picturesque villas.Serene Environment: Theoretically the setting provides a tranquil atmosphere, ideal for those seeking quiet time (not the case for our stay).Decent Breakfast: The breakfast selection is good, offering a variety of options.

Lack of Room Amenities: Toiletries were limited to towels and a liquid soap dispenser attached to the wall. Despite being labeled as a 3-star hotel, the rooms lacked basic amenities such as a small fridge, kettle, or coffee machine. This absence proved inconvenient for early risers who couldn't enjoy a hot beverage in their room.Misleading Sauna Inclusion: We booked a room with a supposed sauna, but it turned out to be a fancy shower cabin with additional buttons. The higher price for this room was not justified.Poor Room Assignment: Despite booking at 50% capacity, we received a room with no view, facing the backyard where other lodges could easily see inside if curtains weren't drawn. I regret not asking for another room.Hazardous Icy Conditions: The entire domain was covered in ice, posing a risk of injury and making it challenging to move around without the fear of slipping and falling. We had to navigate our ski boots and carry all our luggage down a slope to reach the hotel reception, and the entire path was covered in ice.Unpleasant Personnel Attitude: The most disappointing aspect of our stay was the personnel's attitude, an experience marred by unprecedented disrespect. I've never encountered such behavior from hotel staff. I strongly recommend basic hospitality training to address this issue. On our 5th night, the hotel organized a large party for adolescents, called “Fasching”. Unfortunately, our room was directly above the party venue, disrupting our peace. When I informed the receptionist about the noise, she displayed an obnoxious attitude, insisting on communicating only in German or Italian, as none of the personnel spoke English. Despite my attempts in broken German, she reluctantly offered another room after a heated argument. The replacement room lacked internet access. This encounter marked the ugliest attitude I've ever faced.

Everything was perfect, amazing breakfast, magic view of Brunico. New year organized in the best way ever with a musical snow in the background.

NA

We come here every year, and it just keeps getting better. Rooms are perfect, the building filled with alpine details and warmth. The staff is incredibly friendly and welcoming. Home away from home.

There is nothing I don't like about this place.

Meals were always really good and the staff always at disposal for any needs.Astonishing landscape with super-chill vibes.

Splippery ice around the structure that may be annoying especially at evening.

Beautiful location. Friendliest and most helpful staff. Food is plentiful and delicious.

The location of the hotel is fantastic - with amazing view over the valley and the beautifull mountains. The hotel exterior and interior style is a typical south tirolean and creates a very cosy and charming athmosphere. On top of that the client service is amazing - strong attention to the detail, very friendly and responsive behavior from all the personnel. The kitchen is amazing - any single dish we have ordered was really magnificent! We could recommend this place for any couple and we will come back again for sure! Thank you for making our vacation so special!

The location and property are very nice. View of the valley, surroundings are wonderful. The Alm is completely renovated to all comforts with great taste and quality but still maintaining the mountain style and wood atmosphere. The road to access is a big challenging, but just 5minutes long, in great shape and always clean, also after a snowfall.

The owner was not friendly at all. While the rest of the personal was making a positive difference. A sauna will be a great advantage, after a day of skiing.

Atmosphere, breakfast, spacious rooms, shuttle bus; very nice and helpful owners.

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cleaness

no covid-check by arrival

Passable

Exceptional

Superb

Exceptional

The place was fantastic, and the people were incredible. The hospitality was understated, but over the top. You couldn’t find such a nice place with such lovely anywhere else.