Snö Villa de Sallent 4

Being in an artificial ski area comprised of high rise buildings with no charm.

Breakfast and dinner was very good, staff was nice, there is ample parking

didn't notice that dinner reservation was available, on-site depends on restaurant occupancy.

Breakfast was acceptable. Room basic and tired. Out of ski season restaurant closed. Sister hotel where we were directed for a meal had no tables available and the town was pretty much closed as it was out of season

The room

Good location and comfortable rooms

This is a 4star hotel but the hotel restaurant and hotel bar with what looked to be a fabulous terrace with views were not open to guests.Getting a simple beer in the lounge area took an age and first attempt was a 0 alcohol bottle then 15 minutes before getting a bottle of beer

Nice size room, friendly staff

Restaurant shut in teh evening

Good sauna & jacuzzi in the spa area and breakfast! Pets allowed, 20e per night. Free parking in front.

The room was hot and we didn't manage to cool it down from the settings.

Best views on the mountains, balcony included. We have stayed with pet, and we found dog bed and food bowls ready in the room.

Everything was ok

It was easy to access paths for hiking into the mountainous area. Staff were friendly.

Furniture in the room was old and moist. The air conditioning did not function properly. The breakfast was of low quality.

Amazing location and lovely architecture

Rooms a bit small and soundproofing truly awful

The room was nice and big, spectacular views of the mountains, very friendly staff. Pool and spa (I didn't use them but nice to have) The bathroom was nice.

The wifi signal was weak, I could hardly connect in my room, plus I had to sign up, and agree to some terms and conditions (no other hotel I've been in had that) The air-con basically didn't work, it turned on but only output a tiny bit of air that wasn't cool. I slept on top of the covers I was so hot. The dinner was okay, but not the best for the money (buffet style) and charging €11 per night to park my motorcycle in the garage felt like a rip off.

Nice receptionist

Dinner buffet was terrible. Worst food ever.Town very “dead” in summer time.

the location, 15 min walking to the ski station

1) They told us that a transfer van was going to pick us, and that they had 3 of those. after waiting for half an hour for it to appear, we were 10 in line and only 8 fit. the van driver told us to go walking as he didnt have more time left of his labour hours to pick us up.2) Wen we arrived at the hotel, there wasnt hot water.3) The times for the snack bar changed at the waiter interest. Upon our arrival on friday they closed at 10, but on Saturday they told us at 9:30 that the kitchen had closed earlier. It was supposed to be open until 22:30.

The location was good! The staff were very friendly.

There was no room service available.It would be nice some facilities to buy water or prepare coffee or tea!

Arrived and got the dates wrong and booked in for the following day.. the day staff sorted this out for me and were very helpful. Big thanks ?

All good.

we had a room with a balcony with lovely views.

all good except tap water was yellow and brackish

The view is amazing, the room is elegant and clean. The bathroom is big.

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The area is beautiful. The lovely village Sallent is 4.5 kilometer away. Within walking distance you only have the (winter sports) hotels and some tourist terraces/ pizzerias etc. Hotel is clean and room is spacious, spacious bathroom with bathtub. Bed is good with fine sheets. Friendly receptionists. Check in and check out went smooth and fast. The Spa - swimming pool- is free for guests. The stay was ok.

It was very hot in the room when we entered and the airco did not work, even after 1 hour it did not cool down a bit. Luckily the window could open at night. The freezer compartment of the fridge did not work. We opted for two beds when booking but apparently that was not available. We couldn't have dinner as it was reserved for groups. We had counted on it. The distance to Sallent, but we probably should have known.

Breakfast was excellent, plenty of choice. Location was superb,every room seemed to have a fantastic view. lovely large comfortable rooms, well separated en suite with good facilities.

Air conditioning was awful…. Left it on for an hour to cool room…it warmed it up!The in room fridge…put some drinks in for the night to chill…they came out hotter the following morning.Was advised that dinner was not served when I checked in…so went for a wander into the nearby village to return on the second night of my stay to find dinner service in full swing!Slightly tired…nearly update time?

The room was a good size with plenty of space, and was clean.

Travelers with pets need to beware. We were aware of the 20 euro charge, which was fine, but restrictions applied to pet movements whilst at the hotel are prohibitive. Our dog was not allowed in the restaurant, which we understood, but we weren't allowed to sit and eat breakfast in any other room, including the adjacent bar area, which was empty in the morning, and our own room. The only way for us to enjoy breakfast would have been to leave the dog in our room, which was unacceptable given that this was an unfamiliar environment for the dog. Extremely annoyed about this.

Location

Many things, please see our complaints letter:The hotel manager said he could not give a discount as the booking was via booking.com, we would have expected as valued customers that your team would have negotiated with the hotel. Based on your reputation and the marketing you portray on behalf of the hotel, not all the facilities were on offer. We booked the hotel specifically for the sauna and steam room for use every day after skiing as required for mature customers! The hotel is tired, the decoration and facilities are in places past their best and are not a 4 star standard. The mini bar as advertised by your company is only a fridge! I would advise you to visit the hotel and alter your marketing literature accordingly, we trusted booking.com and have been badly let down! We have photographs to prove torn sofa's, worn wooden sinks etc. The hotel offered us a 25€ free meal in the restaurant for 1 person, the other 3 would need to spend 75€. We did not take up this initial offer as the restaurant is not conducive, it is brightly lit and there is no atmosphere, also numerous lovely meal choices are available in the town for a lot less cost and in nicer restaurants! We were awaiting an offer of an alternative means of compensation for the lack of working facilities following the receptionist speaking to the hotel manager, this never came into fruition.The weather turned on Thursday which prevented us from skiing. Had all the facilities been available, we would have stayed as planned until today. All in all it was an unpleasant stay, given we have spent nearly 1,000€.We await a more positive response from your team.