Grand Hotel Sava Superior

Not recommending this hotel

The restaurant's staff was rude, had an impolite attitude toward the guests, and had an indefinite attitude towards guests' needs. My room was with a really bad smell for the whole period of my vacation...

The only reason I visit Rogashka is for the water.

I have a dairy allergy and explained this to the restaurant manager and the cook. They said fine but did absolutely nothing, and I was really frustrated and disappointed when, for dinner, I couldn't select any food without dairy or that wasn't fried. The staff was impolite and was rather doing me a favour while performing their duties. Moreover, people who lived in my room before were smoking in the room, and the reception desk manager told me that it cost EUR 50 to change the room, even though it wasn't my fault. I definitely do not recommend Sava anymore for a nice and pleasant vacation.

Kindly personal.

Poorly Maintained Property - Disappointing ExperienceThe property is poorly maintained, and the overall experience left much to be desired. During both breakfast and dinner, desserts were consistently unavailable, which was quite frustrating. For the price paid, I expected a much better-maintained hotel.The hallways were stained and unclean, giving the impression of neglect. There were multiple issues that reflected a lack of care and attention to detail. I would not recommend this hotel, as it did not meet even basic expectations for the price. Very disappointing.

The room was good (nice renovated bathroom, design of the room needs a little bit of modern update).Breakfast was amazing. A lot of good options and diversity. Pancakes were tasty, fresh omelettes if you wanted, cooked veggies and all sorts of goodies. ROI spa is sooo gooood! Beautiful, modern, relaxing. Hotel staff also treated me with a little cake for my birthday, which was a thoughtful gesture and very much appreciated.

Dinner lacked a little bit of diversity (example: cooked vegetables).

A good combination of price and quality. Rooms, especially bathrooms require renovation. At the same time, most public spaces are already renovated, which creates a good atmosphere of quality. Great pesonal on both reception and in a restaurant. Breakfasts and dinners are diverse and high -quality. Slovenian foods are admired and special praise. Spa and baths deserve a separate recommendation for the quality of services and comfort. I especially recommend the master Vesna. The excellent location of the hotel in relation to water sources and the possibility of visiting them without going out, and through an underground passage is a separate plus of the hotel.

I would like to get a SPA on Sunday, often a hotel visit is a weekend tour.

The rooms were very clean and quite. The staff was very helpful

I have stayed near hotels which provide better variaty of food. Overall taste was okay but because I have better experience I wouldn't select this hotel again just because of good.

friendly staff, nice room, good breakfast

breakfast is late, from 8.00 a. m., it should be available earlierno coffee machine in the room

location

dinner- mostly meat based, very salty, very little for vegan, vegetarian rooms- old, used furniture, bathrooms

This hotel goes back in 1990 and was just maintained to last longer.In need for refreshments...

Had couple stinky Martin bugs flying in the room...Food is not up to 4* standard.Old fashion service in the Restaurant dating back in 1980.I should now as International Hospitality Personale in Cruise ships and hotels

The Restaurant area was nice. Breakfast was good except for the lack of fresh fruit. If you were lucky there was some sliced pineapple. Dinner was good with a large selection. Some items were only warm.

The room needed to be renovated top to bottom. The mattress was a joke! It was worn in the middle so all the support was gone. This hotel certainly does not meet the 4-star standard.

The food in the hotel was good. The SPA center with saunas is nice.

It's a pity that the SPA center with saunas only works in winter and that only the saunas which are part of the hotel pool complex worked. It's a pity that the accommodation in the hotel does not cover the tickets to the "Rogaška Riviera" pool complex.

All staff were very nice and helpful, especially at the reception desk. Surrounding is magical, blooming, scenting, everything very clean and tidy. There is variety of fresh and cooked food, something for everybodies taste.The best experince were treatments in ROI SPA center with very professional terapeuts. Thank you ladies, you made my friend and me feeling so good.We were at the same hotel for the third time and looking forward to come again.

There are some big positives in this hotel. Food is one of them. Breakfast and dinner were really tasty and many different choices. Location of this hotel is perfect, calm part of Rogaška Slatina close to Magnesium springs. Swimming pool was also clean and nice.

This hotel lost his brave in past. Many of the hotel equipment was too old and "tired". We stayed in the small room just for two nights and three days, and there was no charlady(we met two of them in the hallway in front of our room, but good morning was the only reaction we received), trash bins were totally full of pampers etc. and with two kids you need keep your room clean every day. The last "surprise" we laughing until now about are "paper slippers" in wardrobe (hotel offers thermal swimming pool, with paper made slippers, really?!). )) When you check the hotel on the web, it looks still beautiful as 4* but the reality is different. So if we summarize all facts: hotel is not too bad, and there is still chance to "make him great again", but not for the price they offer.

Temperature in room was to high!

Pleasant

room cleaning needs improvement

location

old fashioned and very tired

Passable

outdatet room, needs renovations

Exceptional

Good

Very good