Motorest a Motel Rohlenka Austerlitz

It was clean and in a good location for our activities

Thin mattress. Creaky bed and floor. Poor lighting. Difficult entry due to lack of instruction regarding obtaining key. NO actual humans available. To answer questions. A kind restaurant employee helped us get in. We needed to stsy sn extra day due to events sent numerous emails no answer ever.

Was nice quiet place

When I came in, no staff was around. I had to find out everything from emails instruction. Corridors key didn't work properly so stuck in corridor for a while

it is close to the motorway

the entry is hard to find, the area does not feel safe, the hotel does not smell good, the room was not cleaned after the previous person, the key were hard to find (the previous guest left the room including the leftover food and the key in the doors). The room was not heated (it was cold at night). The drain in the shower is not working. Toilet was dirty.

Location is very comfortable, near the highway. Plenty space for parking.

Instructions in the hotel weren't very clear. As there were no people to help, It took some time to figure out where exactly the rooms are located and how exactly a key should be fetched from the key box. Also, Wi-Fi network worked, but without internet access. Should have been a temporary router issue, but as there were no people on reception to ask/inform - there was no way to fix that.

Pretty good place to sleep while driving by, but no air conditioning.

Terrible check in

Easy accessGood price

The electronic check in system is far too complicated.The fact that in "quiet hours" if you exit the hotel you need your PIN to re-enter is NOT explained, one of our party went out at 0630 without his and could not re-enter until another of our at 0700 and could let him in.

The room is worth the money, good beds, there is a toilet and shower. I just don't understand why the hotel doesn't write such a detailed letter, but I do? I hope it helps.

Many people complain that they can't find the entrance. I'll write about my experience and a few important points. I arrived at 23:30, there is no reception. Self-check-in. 1. After booking, don't miss the letter from the hotel where you will need to follow the link and register at the hotel by entering your personal information. 2. After that, you will be given a key code and PIN code to enter the hotel and your room number. 3. Look for the entrance, find the door approximately here 49.183762, 16.761191, I attached a photo. It is in the courtyard, follow the sign as you go to the casino, go further and go inside the courtyard. 4. Look for the inscription "enter code", enter the code that you were given when checking in on the Alfred website. 5. The door will open. Go upstairs and look for a shelf with closed boxes there. Enter the same PIN code again, your box with the key will light up. I got two keys: one for the common corridor, the other for your room. 6. Go upstairs and look for your room. 7. When leaving, don't forget to check out online on the Alfrel website.

There wasn't anything I can say I liked.

When we arrived we noticed a horrible stench in the room, especially in the bathroom, and also in the corridor. We couldn't get any help because there wasn't anybody present at the hotel reception, and the phone number didn't answer. We were very tired but after an hour we were so nauseous that we had to leave and book another place in the middle of the night. The room wasn't habitable for a human being. Also, the whole area was full of people late in the night and it felt restless. I strongly recommend avoiding this motel.

Nothing good to say. I could not gain access to the room I paid for.

Be warned. The worst experience I have ever had. I made the booking at 23.35 on 15th March for one night. My reservation was accepted and confirmed. I said I would arrive between 12.00 and 1 am. Not an unusal time for a motel by a freeway I arrived at the specified time and spent over 30 minutes walking around the outside of the building, knocking on doors and windows. I sent the hotel a message and not receiving a reply, I went to the Casino which was in the basement of the same building - they said they had nothing to do with the motorrest. Of course, I tried putting in the confirmation number I received from Booking.com and the PIN - no combination would work. I was driving all day from Italy with my wife and we were very tired. I tried calling Booking, but the system could not put me through to an operator. After about 45 minutes, I made a second booking in desperation, in the same city. At the end, even after I could not get into the hotel, had no idea which room to go to even if I did - the hotels sent me a message the following morning asking me when I wanted to CHECK OUT. This is a scandal.

Very poor

The room was dirty. The whole room was full of flies.

The only what was good is location

It was very cold in the room

Passable

Disappointing

Exceptional

Exceptional

Very good

Bad

Very good

Good