Vakantiepark Wilhelm Tell Vakantieappartement

The room was nice, bed was good and kitchen well equipment.

In the shower water was either really cold or too hot and water pressure was really poor. It was almost impossible to get long hair washed with the shampoo. There was so many people taken to the pool out site the camping area that it was almost impossible to find place where to stay.

Location was good, staff friendly, parking was accessibleThe apartment was clean and had everything we needed, apart from a fan for the heat!

After booking I received an email stating that towels would be available for an additional cost, and that we had to pay 100Euros as a damage deposit (in cash) on arrival, which took me by surprise, both of which we weren't expecting.Fortunately we had beach towels, and the deposit was returned after an inspection of the room, and we had to make sure the bins were empty! If this was communicated up front, then it would have been appreciated.We had a balcony, and couldn't open the door, so on a warm evening it was very hot in the room.

Beautiful, clean apartment. Would recommend. Pool area is brilliant for children.

Area was clean , cant really say much more as the staff were horrid !!!!!

Absolutely disgusting holiday park !!!! And Vile rude staff . I believe this is because we are English !!!! I’m no Karen but we were made to feel unwelcome ! We came over as a family of 5 whilst our oldest child was playing locally in a football tournament. As soon as we arrived and they realized we were English the smiles soon disappeared. We arrived on the Friday Afternoon and the park was busy with many families . We spent a lot of money on food and drinks ( which may I add was very expensive ! Rack of ribs (processed meat) for €31.00 . Which was a very small portion!! The entire time the staff were watching us from across the reception. We felt very uncomfortable as tho we had done something wrong . Again no smiles just very stern faces . The bar staff deliberately made us wait whilst they “swept” the floor occasionally glancing over. We found this very rude to not even acknowledge us . The customer service next to nothing . Whilst we sat outside our caravan and the staff would pass we would smile and say “afternoon or good morning” and we were greeted with scowls . The inside pool was nice but full of hair and no life guard and extremely dosed up on Chlorine that would make your eyes sting.The outside pool was empty of water so not in use . But I guess once full would be great for kids . They should advertise on their website that the pool would not be in use . The play area is nice and what we thought was open until very late Until the last night whilst our kids were walking in ( no other children about), we’re told it’s closed . So not sure what the times the park closes or if it’s a selected time . Our room was nice and clean , sadly the coffee machine didn’t work and we were not supplied with a kettle so was unable to make hot drinks . Beds were very hard and only given 1 pillow each . Which isn’t too much of a problem but most hotels supply at least 2 pillows . The main manager was horrid .

we liked the flexibility of staff to accommodate beyond the rules that were really strict

we didn’t understand at booking time that it’s not a hotel, but a camping, so we arrived with wrong expectations and therefore there was nothing we liked. after a long travel you need food and drinks and refreshments in the pool that we selected this place for. but no. all closed, no food, no restaurant or shop no swimming allowed.

bad service

Exceptional

Bad

Passable

Very good

Very good

Good

Very bad experience

Good