Konsum Berghotel Oberhof

Breakfast was fantastic. The staff at breakfast were brilliant. Very attentive and friendly.

Young woman at reception refused to slow down or simplify her speaking in German. Even when asked in German to do so. Also entreated her to use Google translate or speak in English or French. Nope. Not that either. Not what you expect from a hotel that considers itself international.

The breakfast, location

There was no room cleaning nor towels change during the stay

Huge wellness area with good operation hoursClean big room Close to the center, everything was in walking distance

Parking fee 14eur/day

SPA facilities and the room

Few open place for lunch in nearby

The hotel has great location. It is a great starting point for trekking in the mountains. Staff is extremely helpful. A lot of place to park around the hotel.

Lack of AC when went hot outside

Generous breakfast, rooms are clean, quiet location, personnel is very nice and helpful.Great bang for the buck

extra payment (parking) was a little unexpected. I should've read the terms more careful :)

Property was excellent, on great location. Room well equiped, bed more than comfortable. Extra clean, the cleanest hotel which I was. Everything was perfect. Breakfast also was excellent, with huge variety of nice food. Hotel for grade 10.

Notting

the location and cleanliness

no English info. all communications in German. no night porter or emergency contact. charged for a nights stay we didn’t even have due to not getting into our room until 6am! no apology for lack of communication or that we had to sleep in reception!! charged €60 for energy bollocks tax we were not told about

The room was reasonably clean. Silence. Hard to add any major positives. The location is depressing, like it got stuck in the darkest times of the DDR.

Spa/pool opening times absurd. No reasonable way to take a swim in the morning before checkout. Staff were stiff and not super helpful, breakfast comically expensive.

The hotel has a good wellness infrastructure but is not always easy to get to (times and access). Breakfast was very good and in many rooms with enough space to be comfortable. The fact that the receptionist did her best to meet our needs.

We had to wait quite a long time at reception where there was no one. Only one person who has to do a lot of things at the same time. I asked for a room with a view but we couldn't see anything out of the window because of the scaffolding outside.No charm. Pay parking.

The culinary offer of Oberhof resembles more an Italian mountain resort than one in Thuringia

This is not on the hotel, but on you. If you announce a price of 49 Eur and write in the fine print that local taxes as well a spa tax may apply, however all those add up to 20 Eur (or 40 percent in addition) you are simply liable for misguiding customers. Staying in other places than Oberhof would have meant to shown price is the final price.Instead in May there was a heating fee of 10 Eur applied in the price although there was no heating necessary. But it stands for the hotel's policy to charge all and everything additionally.

A very nice hotel with cosy rooms well furnished. A great swimming pool, very rich buffet breakfast, good dinner. In the surroundings there is a large playground for children which is great when you travel with small children. Staff were very friendly.

Maybe some staff at the hotel restaurant did not speak English but using basic German language we were able to communicate and everthning was then OK. At the restaurant we would appreciate a fresh lemon instead of juice in the pack. However these are only small details, nothing serious. :-)

Nice relaxing break during a long trip. Good spa fascilities.

The hotel is getting a make over. Thats good.

Nice location with shops and restaurants in walking distance. Nice wellness center . Tea area on floor.

Forgot to book breakfast while booking and got told at check in it would be 19.50,- Euro instead of 10,- .So i went to the bakery down the road and paid 5.60,-.Surcharge for energy usage is 6,- Euro . That was not disclosed at booking and i think it should be charged if guest are using the wellness area. Parking another 8,- Euros . I did not care for the bed very much but this is a personal preference.Bathroom very small.

The breakfast was very fine and delicious. Also the Spa Area had a lot of different Sauna und rooms for relaxing.

Our rooms was small with very tiny windows. The windows were not in the height of the head, so you have to look down for looking out.

Bar is very well stocked and the lady working there is very knowledgeable about cocktails

Considering pictures on Booking.com I expected an Austrian quality spa. It is not. Mass Tourismus 3* hotel. Spa in the celler, small resting area ,uncomfortable recliners.I have selected a queen bed, all they have are double beds pushed together

Location, spa.

No air condition.

Bed was comfy

Greatly located facilities, lot of good vibes around.

Wellness Area ist perfect!!! Pool, Sauna.....!!!