L'Ours de Mutzig - Hôtel Restaurant & Spa

The hotel was very quaint and great location

It was advertised that there would be a breakfast included; there was, but at a high price which were not expecting.

Beds were comfortable. The restaurant was nice and the food was excellent.

It was difficult to get out suitcases from the parking to the hotel and then the entrance had steps to lift them up.

Quiet locationThe taller gentleman at the front desk is very hospitable and helpful: he brought us another quilt and an air heater. thank’s

very cold in the room;I vented the radiator to warm it upseparate toilet from the bathroom without any kind of heating; you were like in a refrigeratorFrom from 11 pm to 6:30 am both the heat and hot water were turned off , although it was minus degrees outside and the room with exterior walls, probably never heatedwe were told at the reception that the manager has this policy!It would be advisable for this manager to write to The hotel's policies about this because not all of us were born and lived at the top of the mountain to be used to the cold!!!!!The price of the room is expensive for what the hotel management offers!

We made a last minute booking as our car broke down and it was too late to travel to the UK The staff were so great. The guy that was working cooked us some hot food. It was past midnight and we had a starving 6 year old with us. The room was very comfortable and clean.

Staff, shower, food

Smallish parking behind the hotel

Delightful small town, room average but comfortable. Parking good.

Restaurant poor, would eat elsewhere.

It was very nice hotel stay, personal was welcoming, helpful, and the rooms are very nicely equipped an spotless clean! Breakfast was very tasty, with sufficient choice. The location is directly in the center, closed to the shop, restaurants, etc. with a great availability. I definitely recommend this place!

Everything what I could experience during 1 day was good.

Very comfortable, clean rooms. The swimming pool was great as we arrived on a hot day.

The food in the restaurant was underwhelming. I had chicken, a part of which was undercooked (raw). Also inexplicably scattered with popcorn which added nothing to the dish. Bit disappointed.

Comfortable bed, small size

Bad food at the restaurant, not very authentic place, not friendly staff. The swimming pool is very very small.

There was a good choice of breakfast foods that would suit most people. The room we stayed in was comfortable. The staff were helpful and friendly. It was in a good location for our needs.

We were OK in our room, but our friends were woken up each morning at 6am to the sounds of the bells ringing out!

Great location, helpful staff. Room was comfortable and clean. The meal we had at the restaurant was very delicious.

Unfortunately they had some renovations happening on the floor above us so there was drilling noise starting at around 10am. It did not allow for you to sleep in if needed or stay in the room throughout the day.

A very cozy hotel in the center of a picturesque town. There is free parking, a shop, a cafe and a restaurant nearby. The room was renovated. Very friendly staff.

Property under renovation, room was brand new with nice and design style.Breakfast is a great value for money.

Very nice location and on-site parking

I wish there would be more care about sanitation of rooms and linens

I like the bed. The location of hotel is beautiful. 15 to 20 min going to Strasbourg. The receptionist were kind and gave us tip and directions going to Strasbourg. There's a lot of things to do around there. Accessibility to necessities are just around. A nice place to walk around too. Parking is not a problem at all.

I think we were just a bit unfortunate to have that room we had because it smells. The previous guests have dog(s) and the smells stayed. There were a lot of dogs hair too on the carpet. I know its quite difficult to remove it for the housekeeper. Besides it was fully booked so i didn't bother to transfer. Overall it was fine.

Everything was very good, we could have our dog (Nisse) with us in the restaurant. The Room was very good and the location in the Little Town tas very nice.The staff/personell tas very nice/friendly and serviceminded.

Everything tas good.

Amazing location.Responsive staff.Clean rooms.Good restaurant.Private parking.

Not much. Everything was great ???

Lovely location at the centre of the village. The village hosts a couple of gourmet bakeries, an historic church medieval stone wall and gate. Lovely area for short walks. Welcoming and friendly staff. Rooms and bedding were very comfortable, generous morning breakfasts. Nice outdoor pool area with sheltered umbrellas. Fabulous restaurant on site serving tables indoor and outdoors too.

- the breakfast was amazing, great selection of cheeses and pastries- the location was very central- the staff was very helpful- there was free parking outside of street parking

- the breakfast could involve some fruit and vegetables- the room decor was a little dated

Good

Room flooring old and bathroom old tooLack of AC