Falkensteiner Hotel & Spa Carinzia l 4 Star Superior

Comfortable hotel, great spa and very friendly staff.

Evening noise from the lobby.

The wknd was overcrowded, too many kids and no space in spa… other than that, hotel was great.

The hotel is fabulous in every way! But…

It is WAY too expensive, more than it should be. Slash 30/40% and you will be in the right price range.Also, why on EARTH did you think that adding 10 euro per night as a “volunteer” tip for the staff (that the customer can raise, lower, or cancel at check out) was a good idea??? It feels arbitrary and violent. Don’t do it: it’s NOT a good idea. You charge TOO much. You are the first ones who need to be kind to your employees. The customer feels unnecessary pressure to keep the charge in the account. Bad idea!

Its very modern and spacious. It has great food, a bar that makes awesome cocktails, luxurious spa and more… The hotel is really great but what actually makes it outstanding is its staff, starting from reception over to ski rent guys, restaurant staff and bar… Huge shoutout to Kristijan (reception), Milos and Dragan (restaurant) as they are the most polite and helpful and made our stay super pleasant.

The only upgrade I can think of is each room having its own ski locker ;)

Location to ski lift, ski rental in the hotel. Food was excellent, bar staff very good. Spa area and outdoor pool and sauna segregated area for adults.

The hotel is well located right by the ski station with the hotel ski depot being just 20 meters away. Breakfast had a large variety of choices, there was a complimentary hearthy lunch with an above average selection and the dinner was superb (combination of farmers market buffet and served fine dining dishes). The spa was conveniently divided into two parts, the first being for everyone with a warm pool that connects to the outside and with the second part being reserved for adults with saunas and an additional pool, jaccuzzi, cold plunge etc. (really good selection although it is a mandatory nude area). Parking was also taken care of with plenty of parking spots outside free of charge or alternatively you can use the parking garage for a surcharge of around 15eur/day. Besides skiing and enjoying the spa there is also a lot of space to socialize (lounges, game rooms, pool and chess room etc.).

The food is so good you might have trouble by eating too much!

Spa was great, you can really relax after skiing or on a rainy day. There is a sign where entering a spa that it is a no bath suit area. That rule is not being followed, so you have a mix of naked people and people in bathing suits. I think that rule needs to be more strict, so everyone is aware it is a naked area which would make people feel less confused and more comfortable.

Dinner is tasty but it is like a tasting menu dinner, just a few bites of food, which is ok if there is meat on the buffet, but there are days with no meat, only pasta so you end up being hungry or having to eat bread and salami for dinner to fuel yourself after long skiing day.

We are very satisfied with the hotel staff. Wonderful people. Special thanks to the manager Christian.

People who stayed with their children in the hotel. Running around the halls. The hotel was one big playroom. We didn't pay that much money to listen to the wildness, we came to rest.

Wonderful vacationHelpfull staff and very friendlyVery good foodWe will come again

Excellent staff very helpful and lovely food, nice pol and spa facilities.

The location, the architecture, the attention to detail, the kind and friendly staff and, in particular, Alessandro the spa manager, who produced the most incredible sauna infusion experience. Golf and the nearby ski lift are included in the price and who knows what else. The breakfast is the best that I can recall in Europe. (I had the best in Dubai.)The spa is outstanding. We were going to go back to Velden to enjoy another Falkenstiner hotel, where we also had a great time, but Carinzia is better.Funny thing is, you approach the hotel thinking 'why would they hide such a gem in this location?'. Then you find the ski lift in the backyard, the golf course 5 minutes away and the awesome mountain views from your room and from the pool.In short: an understated treasure.We will come back many times.

The fact that we had to leave.

The hotel is extremely nicely decorated, all the details are well thought out, but what really provides added value is the staff. Everyone was very friendly, helpful and attentive. They constantly make sure that everything is organized and runs smoothly. The food is top quality and the selection is huge.

There is no air conditioning and no mosquito nets, which was a bit annoying because there were a lot of flies

The food & staff & location & Facilities

That it was without air conditioning

Mountains, clean, staff was super nice, food is amazing.

No air conditioner both in my room and in corridors. Can get very hot with “no air”

Very nice swimming pool and area of spa. Quiet location.

Room on south get very overheated, hotel rooms does not have air-conditioning.

Although it's a large hotel, we felt like we were in a boutique hotel, thanks to the exceptionally friendly staff who were always at our service. The restaurant is excellent, with a rich selection of dishes, as well as the lobby bar which offers an excellent choice of drinks. The rooms are spacious and nicely decorated. The hotel's advantage is its proximity to the ski resort, as well as the large wellness center.

Clean, nice, comfortable, everything smelled great

The dinners I would expect better for the price

I liked a lot of things, food was good, breakfast had many good options, small lunch was right what I needed when coming back to hotel from skiing. The first night of stay dinner was good, other nights it was lacking meat options.Staff at the restaurant and reception was amazing, professional and friendly. Spa area was nice, it took a day to get used to nakedness, after seeing it is normal and accepted behaviour it was actually very relaxing and pleasant experience. Gym was good on a rainy day! The temperature in the room was super hot, even after turning it down from 6 to 1 and opening the balcony doors to sleep at night.

Only thing I didn't like was the "manager" of the staff at the dinner. This suit wearing kid with glasses tainted my overall experience which was really good until he asked me in front of the restaurant door to go back to the room to change. I am a respectful person and did not want to cause drama so I did that but had a negative feeling after. If you don't have rules written down somewhere for me to know them then those rules don't exist. I saw people coming to lunch in bathrobes and slippers and thought that is acceptable. I showed up to dinner in flip flops but that was not acceptable. Even though the night after my "incident" there were people wearing them at the dinner. I think this wannabe manager role is to bug people as I noticed he is rude to staff for no reason because they are doing a great job. Instead of helping guest to have a great experience (which i think is his role actually) he made the overall amazing experience into average.

Great location and professional staff, everything at the hotel is made to make the holidays full of relaxation. Millennium express was 5 minutes walk from the hotel. It was nice to relax at the spa zone in the afternoons.

Bed mattress was too hard and not perfectly comfy.

Food is plenty, selection is fine and versatile. Room is big enough, bath also. Location cant be better.

Public part of the spa is not well equiped, should have an open sauna as well. Rooms are too hot, even with the air con on lowest level.Shower with glass wall towards the room is a bit silly.