Paradise SPA Hotel

Our stay was excellent! We enjoyed the delicious half-board dining, the relaxing spa, and the kid-friendly atmosphere (with game rooms). The staff were wonderful and made us feel truly welcome. Highly recommended!

One minor suggestion: while we appreciated having a coffee machine in the room, we noticed there were no coffee pods/capsules provided. We would have loved to enjoy a coffee in the morning/afternoon.

The food was amazing.

The pillows were a bit uncomfortable, either too thick and big, or too low with filling that was not very dense and got in one corner of the pillow.

The massages were absolutely incredible—I was completely melting under the therapist’s hands and it was easily the highlight of my stay. The food overall was also delicious.

Unfortunately, there were many downsides that affected the overall experience. Dinner food was sometimes not warm and had a dried-out exterior. The staff lacked basic information, such as whether it was possible to get down near the reservoir. When booking my massage, I asked for a special facial treatment listed as an extra paid service, only to find out it wasn’t available, and the receptionist didn’t even know whether it was offered at all. At dinner, every drink—including water—had to be paid for separately, which was very disappointing and inappropriate. Even worse, guests are held responsible if anything goes missing from their room, which is unacceptable and raises serious concerns about security and trust in the staff. Many hotel rules and service descriptions were not properly translated into English, despite being presented to international guests. The fruit basket contained fruit that wasn’t fresh, the internet was extremely poor, and without a car it’s almost impossible to go anywhere. While the surrounding nature is beautiful, the infrastructure of Tsigov Tsark is practically nonexistent. There was also no free water in the spa center, forcing guests to buy water from the bar, and this was the first hotel I’ve ever stayed in—across Europe and beyond—where even basic drinking water was not included.

Nice pool, food was also good

Room not worth the money

The delux room was quite nice. The view from the balcony was also very nice. The breakfast was great and the food at dinner was quite decent.

The walls of the bathroom were transparent glass with some parts mat glass but still quite visible. The inside SPA was a bit small, especially the inside pool and couldn't accommodate the many guests. There wasn't a SPA reception. I couldn't get the organization of the sitting tables for dinner...

The staff was kind, the hotel restaurant serves a really great variety and delicious food. Breakfast and dinner are open buffets and always fresh, food is even warm. The best thing to do is visit during the summer as is an outdoor pool, too and excellent hiking paths around with great views.

Our room was a small double room, just a bed, small NEO tv and 2 bedside tables and a bathroom. I guess VIP rooms are better, but for 235 bgn per room / night (2 meals & Spa included), we were expecting a bit more renovated and bigger rooms.The spa was not impressive, but good enough. There were a sauna, steam bath, turkish bath and an indoor pool. The sauna could have been a bit warmer. The relaxation zone is small- 4 beds, there are more beds around the pool. Salt room can be used at an extra charge: 15 bgn per person.

It’s an alright place to take a stay and have a great time.

Bed was uncomfortable since it was rough and pillows were horrible. Spa areas can be managed better, wasn’t of the cleanest and some of the facilities did not work.

Lovely staff.great location certainly value for money .Good facilities

Poor WiFi Food tepid at times

Great hotel, friendly staff, good food and good facilities

Noise from a nearby nightclub

The spa hotel was amazing and set in the mountains and woodlands. The fresh air was excellent The room and facilities were very good

Having to leave the hotel and area

Staff were friendly, food was varied and excellent, common areas were spotlessly clean.

We had to request additional toiletries and the bedroom was quite small.

Massages were great. Kind service at the reception. Good breakfast.

Overall everyone was polite and service was good, but the service in the restaurant was extremely slow and I would not go back there because of this. There was a very strong smell of roasted meat and bbq smoke coming out of the hotel chimney.Rooms are small, the pool is relately small. The garden was great, but the seating area is so close to rooms’ terraces that we couldn’t sleep one of the nights because people chatting on the tables outside.

The place is generally okay-ish, the main staff are nice, pleasant and professional.The food was pretty good.The outside pool is better than the neighboring hotels pool.

The location - the hotel is surrounded by small privately-owned villas. There were loud parties with drunk people and screaming until 1 am on our first night. The hotel staff was helpless to address this, even saying police wouldn't care or do anything.The apartment suite was okay, but beds were not comfy, and weirdly, bathroom/shower was split from toilet, and basically you had to go around the whole flat from toilet to shower... this was inconvenient.The inside pool is in bad condition up for renovations.Most of the restaurant and pool bar waiting staff was not professional at all, outside a head waiter and perhaps one more waiter, everyone else was visibly inexperienced and not well trained.In sum, the place is okay-ish but the price tag is at least twice as much as what is should be. Far too expensive for what you get. If the price was literally half, I would have been fine. But for that money you expect more.

Good hotel , good food.

No elevator, no air conditioner. It was very hot during the day

The room was clean. The restaurant was nice, the food delicious. Use

The swimming pool outside did not work.

We were happy to visit Paradise SPA Hotel The staff was so friendly and helpful. Admiration for that The food was amazing Everything was great Thank you!

We liked the place itself, it's super calm there, nature is all around, so that was great. The food was delicious, the staff was kind, the spa area is OK.

On our last day there was a group of people drinking beer by the pool (indoor one) and smoking near the emergency exit, so the smell filled the whole swimming pool area. The same issue we had with our balcony overlooking the summer terrace of the cafe, so the smell run into our room and we had to close the balcony door all the time (it's totally our fault though for not bringing up the question and asking to change the room).

The food was AMAZINGLY tasty. Homemade with great fresh ingredients. The staff was super kind and helpful, everyone smiling. The hotel, room, restaurant were well air conditioned and clean. There are sauna, turkish bath, all good.

The water in the inside pool was not perfectly clean, so we skipped it.

Well managed hotel. Staff very polite. Rooms were clean. Food was very good and service was fast.

We were unlucky to have two of our three rooms we booked with bathrooms that have quite unpleasant smell

Food for breakfast and dinner was delicious and there was a big variety. The spa part of the hotel was amazing - very big and nicely done.

The room was very small. The waitress in the restaurant didn't understand bulgarian well and she told us we could not pay by card, later we found out that wasn't true. You have to pay for the Salt room in the Spa which was strange, its usually part of the spa package everywhere I went.