Ushuaia, The Mountain Hotel

Pros +

• The hotel itself was nice, next to a ski lift but its quite a steep blue slope so none of us actually skied in, but the lift was there so that's good. The rooms are lovely and spacious.

Cons -

• The staff! I have never stayed somewhere where the staff have made me feel so uneasy. Upon checking in, you feel like an inconvenience. Prior to the stay I emailed to confirm the price INCLUDED spa access after seeing some reviews which suggested otherwise. I had an email from the hotel saying "yes, spa access is included in the price you are paying" yet we were told on check in it would be 15 euro per person, per day!!!!! There was 6 of us?! I presented the email to show that i had been told by the hotel themselves it was included in the price and the "best" they could do was one access complimentary then there would be a charge. If I knew this, I wouldn't have booked and would have booked elsewhere! Being a group of women in our 30s the spa was quite important to us. Totally mis-sold. Apparently the person who replied got that hotel mixed up with another. We were also checked in with one of the hotel rooms having no water, which the staff knew but didn't tell us about. The guy who was working on the breakfast shift was the worst. We finished breakfast and wondered back to the room to finish getting ready whilst eating one croissant and he shouted at me ACROSS the hall telling me no and wagging his finger at me. I don't know where he thinks its acceptable to shout at a hotel guest, anyone would think i had a packed lunch box of stuff from the buffet, I had one croissant which i was eating. No member of staff actually smiled. Whilst the hotel itself is ok, rooms are lovely and spacious, I wouldn't go back due to the staff.