Rockwater Resort

Pros +

• The location is absolutely fantastic with beautiful views. The garden is really great, beautifully lush. The rooms are incredibly beautifully decorated with an eye for detail, each with a fantastic terrace or a balcony. Privacy for each room is guaranteed by the clever design of the entire accommodation. The grounds with garden and orchard are great to walk through. There is a path down where you can easily enter the water to go snorkeling in calm water. Such beautiful coral with its even more beautiful fish, you're in a real time aquarium! The restaurant is open and very spacious with absolutely the best food! Every day another menu is really awesome to choose from. The owners/ managers and staff are very friendly and very helpful to arrange everthing you would love to do. At the end of the day the staff made a fire in the firepit to enjoy the sunset with a drink, just before dinner. The managers arranged all the excursions that we wanted to do and took care that everything went according to plan, wow! To experience the volcano from so close is a super special experience and great that we saw, felt and smelled that. The route to it through the ashplanes was absolutely amazing! Yakel village was also a super special experience with beautiful people. Also a visit to the banyan tree was magical! A tip I want to give, go to the website to read all the excursions you can do on site in advance. So that you know what you want to do when you get there and can book directly to optimize your stay. We absolutely loved Tanna and loved our stay at the Resort and whished we could have stayed even longer!
• What a horrible racist couple! Run! After charging more than the booking price of booking.com, you will also charge more fares, taxes, service fees and the difference in exchange rate, saying that the platform credit card guarantee does not work to let you pay more cash again 8%, will abuse you after checkout, and the male boss will move on you, women should pay attention to safety.

Cons -

• Nothing!
• There is no hot water for bathing, or even no water. Not only is there no Wi-Fi, there's no cell signal, but our partner's other hotel on the island does. No beach no air conditioning, swimming pool floating parasites are dirty, flowers don't swing every day, there are flies and bugs everywhere, eating mosquitoes will fly into your mouth and fall on the food, wall-to-wall geckos will jump on you, do not do insect repellent every day there will be oversized cockroaches in the bed and bathtub, insecticides don't work, hands are swollen by insects. Staying for four nights without changing towels or giving paper towels, not white bedding towels are dirty, leaving used towels on the ground full of dirt, terrible memories. The booking says breakfast is included but it's cancelled any minute No, there's no restaurant around and you're hungry. The booking display includes pickup, the boss offered to send you, the 15-minute drive charge 10,000 local currency is very expensive and did not inform the cost of the final written on the bill, the 10,000 local currency and other two guests to share the car waiting for tens of hours, we went to the volcano the previous day for a 2-hour drive, the local driver charged 5,000 local currency. There are no cars around, the address is very remote and difficult to get to, the roads are potholed and unsafe and remote and you won't be able to leave. Drinks bought from the market will also be booked on the hotel bill, and if we don't check it carefully, we will be overcharged.