The Yucatan Playa Del Carmen, Tapestry Collection By Hilton

Pros +

• Good on-site facilities, good choice of restaurants and bars, close to the town centre, pleasant staff. Our room was spacious and modern. Resort grounds are always kept clean.
• Staff were very friendly. They accommodated our poor Spanish very well! The location technically is very good (as in, central), however, this also means it's very noisy. Lobby looked very nice, but this wasn't reflected in the room or breakfast area, unfortunately.
• Room was nice although could do with some updating

Cons -

• I would personally like more details about day trips and excursions on line. The resort website directs you to the excursion desk, which is fine. I would find an overview of options and schedule on line helpful.
• We were given a free upgrade (booked double, were given a junior suite) on arrival, but when we entered the room we felt like this was a major downgrade (we had stayed in the hotel the week before, in a double room). There were major stains on the sofa, and only 2 bath towels (no hand towels or towel for floor). Both taps (there were 2 sinks) didn't work properly and caused huge puddles on sink and floor. Lighting in the room was terrible (basically only 2 bedside lamps), and the view was to construction work next door. However, the worst part was the noise. Both times we stayed was a Sunday evening, and there is live music (a band and 'singer') at a venue close by (don't know exactly where). It sounded like they were playing right in the room, up until around 2am (both nights). With absolutely zero soundproofing, it was extremely loud (and the singer sounded like she was screaming) all night. The previous room (from the week before) was better, although quite dated looking, and we had found a cockroach in the shower. Despite the lobby looking very nice, the breakfast area leaves much to be desired. It's outdoors (it was raining the entire time of our stay), and very poor quality (looked like cheap plastic garden furniture). There were no vegan options - the first time we stayed we asked for chia pudding without honey, we were given a bowl of almond milk with some chia seeds in it (not enough to set!); the 2nd stay we went into town for breakfast.
• Didn't have reservation at check in Wrong information around dinner resulted in us paying 2800mxn for dinner that we didn't need to Food poor, menu limited and limited availability of restaurants. Stayed here previously when it was the Live Aqua, hotel has massively lost its way under hilton. Food and beverages are of the standard I would expect at a 3 star hotel. No plans for when there is rain. Stayed in the reef 28 the week prior for less money and it was head and shoulders above the Yucatan Resort.