
About
Nestled in the heart of Madrid's iconic Gran Vía, Hyatt Centric Gran Vía Madrid serves as the perfect launchpad for exploring the city's vibrant culture and history. The hotel features 159 rooms, including 16 suites, each thoughtfully designed with custom furnishings that blend Madrid's dynamic spirit with contemporary comfort. On the ground floor, Ondas, our lobby bar, pays tribute to Spanish music and the legendary musicals that have graced Gran Vía. It's an inviting space to enjoy gourmet coffee, vermouth, or light snacks in a warm, melodic ambiance. Ascend to the first floor to discover Hielo y Carbón, where the innovative 5Senses dining experience awaits. This culinary journey is designed to engage all five senses, offering meticulously crafted dishes complemented by an impressive wine selection. During the summer months, our rooftop terrace, El Jardín de Diana, transforms into a tribute to the Balearic essence. The seasonal menu features Mediterranean-inspired cuisine and cocktails that transport guests to the heart of the archipelago. Additional amenities include a 24-hour fitness center, complimentary Wi-Fi throughout the hotel, and round-the-clock room service. Conveniently located just a 45-minute metro ride from Adolfo Suárez Madrid-Barajas Airport, the hotel is steps away from landmarks like Puerta del Sol, Plaza de Callao, El Retiro Park, and the Literary Quarter. Top Amenities: • Complimentary Wi-Fi throughout the hotel • Family-friendly and nonsmoking rooms • 24-hour fitness center • Three distinctive dining venues: o Ondas (lobby bar): Gourmet coffee, vermouth, and light bites with a musical flair o El Jardín de Diana (rooftop): Balearic-inspired cocktails and relaxed dining o Hielo y Carbón (first floor): 5Senses dining experience for a sensory-rich dinner • Accessible facilities for guests with mobility needs • 24-hour reception and concierge services • In-room tea and coffee-making facilities • Varied breakfast options, including buffet and à la carte selections at Hielo y Carbón
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
2 Twin Beds
323 sqft • 2 Single
Room Details and Photos
Family Suite
700 sqft • 2 Double
Room Details and Photos
1 King Balcony
323 sqft • 1 King
Room Details and Photos
Executive Suite
614 sqft • 1 King and 1 Double
Room Details and Photos
Family Suite
700 sqft • 2 Double and 1 King
Room Details and Photos
Executive Suite
323 sqft • 1 Queen
Room Details and Photos
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Fantastic hotel for our stay in Madrid! It was gorgeous, staff was excellent, and the location was central to all of the food & shopping!
- Friedly helpful staff at front desk
- It is a great hotel to stay in, it has very comfortable rooms and the staff is very friendly. The location is perfect.
Top Quotes:
"Very helpful staff, great location."
"The staff was so friendly and efficient. The rooms were large, luxurious and the beds, oh so comfortable. "
"Pleasant stay with helpful staff."
Business Traveler (186)
Solo Traveler (194)
Traveling as Couple (793)
Family with Young Children (701)
Senior Traveler (7)
Group Traveler (201)
Total (0)
Richard
•Posted on: 11-27-2025
Fantastic hotel for our stay in Madrid! It was gorgeous, staff was excellent, and the location was central to all of the food & shopping!
Verified Hotel Guest
•Posted on: 10-26-2018
Friedly helpful staff at front desk
Maria
•Posted on: 7-5-2018
It is a great hotel to stay in, it has very comfortable rooms and the staff is very friendly. The location is perfect.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are allowed. Charges may apply.
Important Info:
Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 300.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Hyatt Centric Gran Via Madrid
Gran Via 31, Madrid,



























