Estello Suites & Spa

Staff was incredibly helpful and friendly. Our car battery died from the cold and one of the staff members used her truck and jumper cables to get us going. Other staff let us use the spa lobby and have some tea while we waited for her to arrive from home with jumper cables: A+ customer service. Getting breakfast delivered to the room was lovely. The spa was fantastic. Can't recommend this place enough!!

The suite had everything that was needed: beautiful views on the spa and the lake, a comfortable bed, full kitchen appliances and kitchenware, lots of space, it's off the main road very secluded eventhough the distance to the village is very short.

Nice view in front of the lake

Communication from the property was very poor. Messages were either ignored or answered very late. We didn’t receive the check-in instructions or the information about extra spa charges until the day we were leaving.This place is okay for one night stay at most. All amenities cost extra, and the booking.com price only covers the room, something that is not clearly communicated upfront. The regular rooms are very small, with barely any space for luggage. There’s a chair and a table, but you can only use them if you put the Murphy bed away every time.Overall, we left disappointed. On top of that, one of us got injured using the facilities, and the staff didn’t really acknowledge it or show much concern, which was upsetting.

-Friendly and helpful staff - Excellent service at check in-Beautiful clean room overlooking the lake. The grounds are well maintained-Peaceful and quiet. The spa is located outside of town - About a 5 minute drive to nearest stores/restaurants-Small scale resort with only a few rooms-No loud noise policy after 9 pm at the resort-Can watch the sunset from your own balcony-Comfortable bed -Updated bathroom-Delicious homemade breakfast served in our room-Targeted demographics seem to be older couples - No running kids around

-No restaurant for lunch/dinner-On the expensive side-Have to pay extra to use pool & hot tubs

Breakfast was very good.

When you arrive you learn that you have to pay an extra $66 per person per day to use the pool and hot tubs. So the price was close to $750 for two days, which was over-priced. If this was clear at the outset, I would not have booked this hotel because it is not worth $375 a night. I won't go back.

The location on the lake is idyllic. The grounds were pristine and relaxing with ambient music playing. The hotel itself is in an old Victorian mansion and each room is decorated beautifully. My room was comfortable and the bed was amazing. I enjoyed my room as it had a balcony that overlooked the pools and the lake. They greeted me when I arrived with a glass of champagne. I do not speak French, and they were very helpful and patience while explaining my room and the spa to me. Breakfast was delicious and delivered at the time requested.

I did have a small issue with the EV charging, but was able to get enough of a charge to make it to my destination the next day. I did not escalate to the staff as it was not very impactful, but would have if needed.

Our first room was extremely tiny Staff was very accommodating in getting us a larger room.

Not too big of a deal but they could have had at least one staff that was bilingual

Exceptional

Superb