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About
Offering an outdoor seasonal pool, the suites at The Castle at Swan Lake in Vernon offer a full kitchens and a balcony or deck with a view of either Swan Lake, the courtyard, or pool. Suite views can be requested, but cannot be guaranteed. The Castle suites provide a flat-screen cable TV, sofa seating area, and a fireplace in the living room. Private bathrooms offer free toiletries. Free WiFi is available in each room Business travelers can enjoy the meeting facilities and business center. A terrace with a garden is available. Free parking is provided. The hotel is only 6.2 mi from UBC Okanagan Campus and 3.7 mi from Village Green Mall. Spallumcheen Golf & Country Club is 7 minutes’ drive away. Kelowna International Airport is 30 mi from the property.
Guest Policies
Check-in:
After 04:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Castle at Swan Lake of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property is located in a busy area so guests might experience some noise. A damage deposit of CAD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, the swimming pool is closed for the Winter season. Please note, the front desk closes at 23:00. Guests arriving later must contact the hotel directly to arrange for a late check-in. Please note that the property is built on the side of a hill so it may be difficult for some guest's with mobility issues. Certain rooms are partially handicap accessible. Please note, room views can be requested, but cannot be guaranteed. To cover the additional maintenance/cleaning costs of keeping a pet in-room, an additional fee of $25 a night will apply at check in. The Hotel reserves the right to decline pet stays for rooms that are not pre-arranged prior to arrival. In consideration of guests with allergies any pets found in a non-pet room will result in a $250 allergenic cleansing fee
Features & Amenities
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Amenities & Services:
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Excellent rooms and really nice site. The room was very modern, the bathroom was really nice, and the bed was very comfortable
- Great value for what you pay. Love the fact that it came with its own kitchen. The fact that I was up there for a week doing work made it easier to make meals instead of going out for meals each day.
- I found the staff to be very friendly and the restaurant in the hotel was fantastic.
Cons -
- The upfront parking was a bit tight but I always found parking in the upper back parking lot. Although I was there during a slow time so perhaps when it¿s busier it can become an issue.
- I found the room not as nice as it looked in the pictures. The king size bed was not as comfortable as described. The pull out couch was old and rickety. There were dirty dishes in the dishwasher and no coffee cups to be found.
- Needed real cream in hotel lobby for coffee.
Business Traveler (32)
Solo Traveler (20)
Traveling as Couple (132)
Family with Young Children (98)
Family with Teens (1)
Senior Traveler (1)
Group Traveler (16)
Room Options
Executive King Suite
900 sqft • 1 Queen • 1 Double
Room Details and Photos
Deluxe King Suite
400 sqft • 1 King
Room Details and Photos
Location
The Castle at Swan Lake
7905 Greenhow Road, Vernon, BC
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