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Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Show 25 Verified Reviews
One block from Condado Beach and 2 mi from the Puerto Rico Convention Center, this European-style hotel features on-site laundry facilities and rooms with free WiFi and a private balcony. Each air-conditioned room at the San Juan Canario Lagoon Hotel offers guests a refrigerator and a private bathroom with shower. They are equipped with cable TV. The front desk of this San Juan hotel is open 24 hours a day. Luggage storage service is available. A coin-operated washer and dryer, as well as iron & ironing board are available in the laundry room. The Puerto Rico Museum of Art is a 20-minute walk from Canario Lagoon Hotel. San Juan Luis Munoz Marin International Airport is 5.5 mi from the hotel. For the medical tourism clientele the Ashford Presbyterian Community Hospital is only 0.7 mi, a 5 minute ride, from the hotel.
Check-in:
After 16:00
Check-out:
Before 12:00
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Guests must be 21 years of age or older to check in. Please, there is construction on the lot next to ours. Double rooms will be affected Monday to Saturday 7:00 am - 5:00 pm. This property requires the credit card used to reserve to be presented at check-in. If the cardholder is not staying, a written authorization is required. Please contact us if this is your case.
Features & Amenities
Highlighted Amenities:
Amenities & Services:
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The bed was very good
- Clean room. Bed comfortable. Just block away from beach and main strip. Restaurant very good. Staff very friendly and helpful
- Hotel undergoing some renovations but we were not affected by anything. The room was clean & bed was comfy. Front desk clerk was very helpful as there was some confusion about payment of resort fee but everything was fine & fee was not double paid.
Cons -
- When I tried to reach the hotel from the airport, their phone was off. There was no airport shuttle, and their was an additional $43 charge that showed up only after I had booked the room.
- Was not told that they were doing construction in hotel. Renovating room. Also TV did not work last day we were there. Construction noise disrupting. Woke up to the noise every day. Not pleasant. Asked for compensation but they only gave $50 off.
- The hotel was hard to find for our cab driver from the airport. The signage was not visible. We drove past the hotel a couple of times before our driver finally asked someone on street.
Business Traveler (66)
Solo Traveler (120)
Traveling as Couple (283)
Family with Young Children (263)
Family with Teens (12)
Senior Traveler (3)
Group Traveler (131)
Room Options
Double Room
400 sqft • 2 Double
Room Details and Photos
King Room
216 sqft • 1 King
Room Details and Photos
King Room
400 sqft • 1 Queen
Room Details and Photos
Double Queen Room
216 sqft • 2 Queen
Room Details and Photos
Location
El Canario by the Lagoon
Calle 4 Clemenceau, San Juan, PR
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