Elk River Hotel

The location and ambiance was good.

The bathroom was too dirty to take a shower in. I can overlook small things, no problem for a seasoned traveler who has been around the world, but when the bathtub is dirty to the point I need to clean the tub before bathing myself then the housekeeping is not doing very well. I was too tired to do their job for them and opted for rest instead. No complaints, no fuss.

Beautiful old facility. Location is beautiful by the river. Old brick road. Very quaint setting.

The grounds are unkempt. The lobby was in need of care and decoration. There was a pile of stuff sitting on a bench or chair when you first walk in. There was a giant wasp in the bathroom flying around the shower ... didn't see it until I was showering. There was a non English speaking gentleman at the desk when I went to check out could not understand me and I could not get a receipt. I think the place could be fabulous with good management.

We did not stay with you. We arrived Tuesday at 530 and there was no one at the desk. There were no instructions or directions given to where our room was supposed to be. We called the number twice and no one answered. We sent an email to this address and there was no response. My husband started knocking on doors that said employees only. He eventually found a guy, who had no idea what to do, so the guy called the house keeper, Emily. Emily told him where our room was so he showed us to the carriage house and we went up a bunch of rickety steps to look at the room. No thank you. She eventually showed up and acted like we were supposed to know where the room was, know there was more than one building, and know the key was in room. She suggested we just keep looking in rooms until we found one that was vacant. She said no one is at the desk Tuesday evenings (but according to the hours on the door the cafe was supposed to be open, but wasn’t). Why would I stay somewhere that allows unmonitored 24 hr entry to the premises, the phone isn’t answered, and the building I was supposed to stay in appears to be a fire trap?I told Emily we were leaving and wanted a refund. She said she couldn’t do it and told me to call Booking.com. I called them and they said to talk to the property manager. This is what I told Emily and then all of the sudden she could issue a refund and appeared to take care of it. I’m still waiting for it, I do not believe she actually did it.I’ve done plenty 0f late check ins at other locations. There is always an envelope with a map, the site/room number circled, and any necessary instructions. If I call the phone is always answered. This business is run terribly, and I will never recommend it.

We stayed in the Yurt, and it was fantastic! It was beautiful, clean and incredibly fun!