Homewood Suites By Hilton Dulles-North/Loudoun, Va

Location

We didn’t get the a decent room . Asked for a room change and they denied it saying booking has come from booking.com and through their website . The view of the room was pathetic

The door locks are not working properly, room service not responsive

We like Homewood Suites and stay when we find one in the area we are traveling to

Dirty silverware in the holder. Really disgusting.Had to wash before use.Found a dead mouse under steps, my husband Reported and it took 2 hours to remove.Had to ask for linens and pillows for sofabed.Not our usual experience

It was clean and an overall nice hotel.

I paid over a month in advance. When we arrived, instead of having a room with 2 queen beds, it was one king. Mind you, I was there with my daughter. I went down to the front desk and they said they switched it because of other people staying longer. They attempted to move me to a completely different hotel 20 minutes away. Instead they put us in another room and was quick to tell me that the room is usually $100 more a night. The reason, there's a pull out couch which served zero purpose. Then... the following night there was no parking spots and told me that I can park in a different area but need to move it before 8am. Terrible management. A woman was having an issue with her room as well because they screwed up her confirmed room as well. Will never stay there again.