Holiday Inn Express And Suites Houston - Memorial City Centre By IHG

We LOVED it! The hotel felt brand new, and I really liked the ambience. It’s located right in the city, making it convenient and easy to get anywhere. The room and overall facilities were very good, and the breakfast was delicious. The only issue was that one of the bathroom tiles was loose. We stayed in a suite, but all the suite rooms face the side of the building; I would have preferred a room facing the road, though this may have been designed to reduce noise. Overall, we had a great time and truly enjoyed our stay.

This may be common in Houston, but getting into the hotel felt like you needed to be Michael Schumacher. When exiting the highway, you have to cross four lanes within about 500 meters and brake hard to make the entrance. Coming from Toronto, this was a new experience for us. We were driving a large Jeep with 35-inch tires, and luckily its sheer size seemed to make other drivers slow down. The hotel entrance is also poorly marked—we missed it three times during our three-day stay. Since the road is one-way with fast-moving traffic, missing the entrance means you have to loop around and try again.

Great property, good location

Elevators a little slow and halls warm

Very clean, spacious, and the breakfast was great. plenty of parking with security

I thought I would have a problem, as I booked two queens, but as a special request asked for a room downstairs (as I am mildly disabled). The hotel got back to me promptly and said they could accommodate my request but only with a King bed (vs the 2 Queens i requested). I emailed and called to let them know i needed to two queens and definitely not 1 king. Hotel staff was understanding and patient (I was, unfortunately, terse with her, but she handled it like a pro!). She made sure the hotel was aware of my request for the two beds. The hotel, again, promptly emailed me back letting me know that they would have the 2 queens for my party. Their responses were quick and most definitely professional! As was the front desk clerk I spoke to on the phone. We didn't get in until after 9, but the front desk clerk at that time was very helpful and also very professional. The room was clean and comfortable. The beds were a little on the softer side, which was nice after a long drive. The location was excellent. Near many restaurants and the grocery store we needed. Check in and out was a breeze and the price was reasonable for the quality of the room (which was excellent). Will definitely stay again and recommend to all!

There wasn't anything I really disliked except, maybe, the initial confusion over the bed situation, but that was also partly my own fault and it was handled well with a good resolution.

The location was great for our trip. The room was super clean and it did not have any unusual smells.

I didn’t like the breakfast, the eggs tasted very artificial, the biscuits were not fresh, the sausage was the link-style and not the patty style and this location did not have the Texas-size waffle only kid-size pancakes. Breakfast was disappointing

Nice location, restaurants and stores in close proximity.

The floor was pretty dirty but other than that i have no complaints

Rooms where comfortable

Quick and easy check-in & check-out process. Courteous Staff. Spaceous, clean & comfortable room. Soft Linen with soft and firm pillows to choose. Well stocked buffet breakfast. Quiet and new hotel.

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Washer/Dryer good quality. Great space in the rooms. Overall nice hotel.

A piece of the wall in the shower cracked. Pricing of snacks expensive for guests.

Friendly, helpful staff, well equipped room and breakfast which was much better than expected. Good location and excellent value for money.

Nothing