2.5 Star Hotel

Holiday Inn Express Hotel & Suites Dallas West By IHG

4321 Communications Drive, Dallas, TX - United States
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Holiday Inn Express Hotel & Suites Dallas West By IHG
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About

Just off Interstate 30, this hotel is about a 15 minute drive from Cowboys Stadium. It features an indoor pool, daily breakfast and guest rooms with free Wi-Fi. A microwave, refrigerator and coffee-making facilities are provided in each room at Holiday Inn Express Hotel & Suites Dallas West. The traditionally styled suites also include a sitting area with cable TV. The Dallas West Holiday Inn Express offers a fitness room and a business center on site. Guest laundry facilities are also available. This hotel is about a 15 minute drive from Six Flags Over Texas. Lone Star Park and Verizon Theater are just 7.5 miles away.

Guest Rating

8.1

Very Good

Based on 852 reviews

Facilities

8.2

Cleanliness

8

Comfort

8.5

Value

8.1

Location

8.5

Satisfaction

8.5
Show 319 Verified Reviews

Room Options

1/2

2 Queen Suite

sqft • 2 Queen

Air conditioningAlarm clockBath or ShowerCarpeting

Room Details and Photos

1/2

1 King Standard

sqft • 1 King

Air conditioningAlarm clockBath or ShowerCarpeting

Room Details and Photos

1/3

Queen Suite with Two Queen Beds

sqft • 2 Queen and 1 Sofabed

Air conditioningAlarm clockBath or ShowerCarpeting

Room Details and Photos

1/4

King Suite

sqft • 1 King and 1 Sofabed

Air conditioningAlarm clockBath or ShowerCarpeting

Room Details and Photos

Specialty Room

sqft • 1 King or 2 Queen

Air conditioningAlarm clockBath or ShowerCarpeting

Room Details and Photos

Holiday Inn Express Hotel & Suites Dallas West By IHG - All Inclusive Reviews Rating

8.1

Very Good

Based on 852 reviews

Review summary

The hotel received mixed reviews regarding cleanliness, with some guests noting that while the rooms were generally tidy, issues such as strong cleaning product odors and outdated furnishings were present. However, guests praised the comfortable beds, spacious rooms, and the hotel's excellent location near downtown and various amenities, including free parking and an indoor pool. Overall, many reviewers appreciated the friendly and helpful staff, highlighting the pleasant atmosphere and fair value for the price.

Facilities

8.2

Cleanliness

8

Comfort

8.5

Value

8.1

Location

8.5

Satisfaction

8.5
All Reviews
Staff8.2/10
Facilities8.2/10
Cleanliness8/10
Comfort8.5/10
Value8.1/10
Location8.5/10
Parking8.2/10
Noise8/10
Satisfaction8.5/10
10.0

Kennedy

Posted on: 11-18-2025

It’s well maintained and in a great location; close to eateries and freeway.

8.0

Nicole

Posted on: 10-24-2025

The hotel is really nice, the room was big and had all the necessities. Breakfast was great with a lot of options. The parking lot was big and had a lot of space

10.0

Yulian

Posted on: 8-13-2025

Nice and clean. Convenient location on our way to the airport. Free parking

It was perfect

7.0

Shadi

Posted on: 7-7-2025

Fair value for money for our 2 nights stay.Good location, free parking, nice staff, decent rooms.

Loud a/c (family room 2 queen beds) and the shower can use some renovation!

10.0

KB

Posted on: 6-21-2025

The hotel looked new on the inside. It was clean and it smelled great. The staff was super friendly and accommodating to all guests. There are tons of stores and restaurants within walking distance. The location is very convenient. I stayed there for 3 days for a conference and I already told them I'd be back next year.

I didn't like my turkey sausage in water? Not sure how they cooked it, but it lacked flavor. The breakfast itself was good, and I enjoyed the coffee.

8.0

April

Posted on: 6-2-2025

Staff was extremely courteous, polite and helpful. The breakfast had a good selection. The neds were clean and comfortable.

The only complaint was the indoor pool smelled extremely strongly of chlorine.

7.0

Andreea

Posted on: 5-3-2025

Good location. Free parking.

The rooms need an actual cleaning. There was mold on the bathroom wall.

8.0

Nicholaus

Posted on: 3-3-2025

Room was very spacious and comfortable! Shower had excellent water pressure!

The tv was basically non functional. Wouldn't connect to wifi, and had no way to cast from phone or even channels.

10.0

Kurt

Posted on: 1-15-2025

The General Manager, Gene Trevino, cares about his customers as well as his valued staff. This is a comfortable hotel with a very pleasant atmosphere. The staff is obviously happy and friendly. Security guards, lighting, and fencing around parking.

9.0

Ayrius

Posted on: 10-7-2024

very good location, close to downtown. The lady at the front desk was super nice.

its under construction a little but its okay

Showing 1-10 of 25 reviews

Top Amenities:

Free BreakfastFree Internet AccessFree ParkingHealth ServicesSwimming PoolKitchen/KitchenetteFitness CenterSpaHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily Friendly
Show All Amenities

Guest Policies

Check-in:

After 03:00 PM

Check-out:

Before 11:00 AM

Pets:

Pets are not allowed.

Important Info:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Features & Amenities

Highlighted Amenities:

Free Breakfast
Free Internet Access
Free Parking
Health Services
Swimming Pool
Kitchen/Kitchenette
Fitness Center
Spa
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly

Amenities & Services

Daily disinfection
Facilities for disabled guests available
Family rooms
Fitness center
Free Breakfast
Free Wi-Fi
Free parking
Hygiene certification
Indoor pool
Kitchen
Microwave
Non-smoking property
Professional cleaning services
Refrigerator
Shared kitchen
Spa services
Wheelchair accessible

location

Holiday Inn Express Hotel & Suites Dallas West By IHG

4321 Communications Drive, Dallas, TX

Top Hotel Destinations

$115
per night