Embassy Suites By Hilton Pigeon Forge Resort

Service of the staff, cleanliness of the rooms and the facilities. Plenty of ample cramped free parking.

The hotel was beautiful . The staff were very welcoming and very detailed and well trained ! The rooms were a great size, the amenities were great and convenient. Everything was just GREAT!

Nothing

The lobby was lovely and welcoming. The outside area had something for everyone, games, pools, and a sitting area. It was exceptionally clean. The staff was professional but not well informed on charges. More on that in a moment. The room was very clean and gorgeous. The sitting area sofa was very comfortable and allowed for good afternoon nap and evening TV watching. The balcony is a nice size with comfortable chairs. Perfect for morning coffee, if the Keurig had worked. The gym was well equipped. I only needed the treadmill when my blood sugar went too high, but it is an excellent gym and very clean. The elevators were located well for all the rooms. The location was good, out of the main traffic but still with a nice view. The bathroom layout is great for two people.

On the negative side, the walls are very thin, and we heard every word from our neighbors. There was loud music from the pool area at 7a.m. that woke us up. The lock on the sliding door to the balcony wasn't even connected to the wall. It was just hanging there by one screw. There is no secondary safety lock on the room entry door. That is a safety issue. The beds were uncomfortable for such a new hotel. The Keurig didn't work properly, and there was only enough coffee for one cup. The reservation was for two people for two nights. The breakfast bar food was sparse and cold. The lighting is very dim and that makes apply makeup in the bathroom difficult. When we arrived, I was told I had to give my credit card for a $20 per day fee and $50 incidental fee. The person who checked us in was not aware that that fee is paid with a Booking.com reservation. Thankfully, the other person at the desk did know. I was told that $20 per day fee would be reversed, but it is still on my bank account.