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Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
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About
Located just off I-390, this hotel is a 15-minute drive from downtown Rochester. It features an indoor pool and an on-site restaurant, the Marketplace Grill, that serves American cuisine. Free Wi-Fi access is included in every room at Holiday Inn Hotel & Suites Rochester – Marketplace. They are equipped with a microwave and a refrigerator and furnished with a work desk. A modern fitness center, a business center, and on-site laundry facilities are all provided at the Rochester – Marketplace Holiday Inn Hotel & Suites. The hotel’s front desk is staffed 24 hours a day. The Rochester Riverside Convention Center is 5 miles away. Greater Rochester International Airport is 6.3 miles from the hotel.
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 250.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services:
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Hotel bar and restaurant. Easy access to main Hwy.
- Clear and comfortable
- Front desk staff were very friendly
Cons -
- No
- The common areas were dirty and the room was in poor repair. The front desk personnel were surly and unhelpful. We were told that breakfast was included on check in, but denied breakfast the second day.
- The front desk woman when I checked in was very rude and was not helpful when I had a booking issue. Probably the worst front desk person I have ever ran into during my travels and started my stay off on the wrong foot! All other staff were very pleasant.
Business Traveler (23)
Solo Traveler (45)
Traveling as Couple (92)
Family with Young Children (176)
Family with Teens (8)
Senior Traveler (3)
Group Traveler (27)
Total (225)
Room Options
Suite - Mobility Access Roll in Shower/Non-Smoking
205 sqft • 1 King and 1 Sofabed
Room Details and Photos
Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
205 sqft • 2 Queen
Room Details and Photos
King Room - Mobility Access Tub - Non-Smoking
205 sqft • 1 King
Room Details and Photos
Standard Room
205 sqft • 1 King or 2 Queen
Room Details and Photos
Location
Holiday Inn Hotel & Suites Rochester - Marketplace By IHG
800 Jefferson Road, Rochester, NY
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