Courtyard by Marriott Charlotte Lake Norman

Pros +

• Comfortable room and friendly staff
• Nothing
• It was OK. In all honesty, I thought I had booked a different hotel and actually went there first, only to discover I had booked this place instead. The bed was comfortable, and it seemed pretty clean. Check-in was easy, and the clerk was perfectly polite.

Cons -

• They were doing construction on site, started at 9am. Never was told before booking. Cancelled my reservation, not to mention I called and spoke to someone and when I arrived at the hotel they told me the person I spoke to isn’t affiliated with the hotel. Day 2 I had no water for 30 minutes day 3 my toilet bowl was clogged went downstairs to use the main bathroom downstairs that was out of service because of construction… so I told front desk so he decides to come upstairs and unclogged the toilet. One more thing, my refrigerator in my room wasn’t working the entire stay! They replaced it day 2, day 3 as I’m packing I found a note, stating refrigerator is fixed.
• Didn’t tell me they was having construction done on third floor and got woke up at 8 in the morning
• There was no breakfast included; if you wanted it, you had to go down to the "bistro" and order it. The hotel smelled kind of like laundry and cleaner, which I know could be worse. The coffee left a lot to be desired, it was very weak and watery. By 9 am on a Saturday, the housekeepers were making a ton of noise just by opening and closing doors; that's not on them, though; there are just insanely thin walls. We weren't fans of the places to eat close by, but that is just our personal preference, so others might be OK with it.