About
This New Orleans Garden District hotel features free WiFi and is 1.5 mi from the New Orleans Convention Center. The Mercedes-Benz Superdome is a 5 minutes' drive away. Steps from the front entrance, guests will find a street car for transportation throughout the city. Rooms have a flat-screen TV. Some units feature a seating area to relax in after a busy day. Every room is fitted with a private bathroom. For your comfort, you will find bath robes and free toiletries. Guests can relax in the evening at the on-site Bayou Bar, enjoy breakfast and lunch in the Silver Whistle Café. Located on the ground floor and open for dinner, the Jack Rose restaurant offers an eclectic dining experience. The Hot Tin, Rooftop Bar, features 270-degree views of the river and downtown New Orleans. The World War 2 Museum is located 0.8 mi from the property, while Morial Convention Center is 1.1 mi away.
Guest Rating
Very Good
Facilities
Comfort
Location
Satisfaction
Room Options
Clio King City View
420 sqft • 1 King
Room Details and Photos
Two-Bedroom Suite
980 sqft • 1 King • 1 Queen
Room Details and Photos
Euterpe Two Queen Deluxe
506 sqft • 2 Queen
Room Details and Photos
Thalia Family Suite
528 sqft • 1 King and 2 Single
Room Details and Photos
Double Room
420 sqft • 2 Double
Room Details and Photos
Melpomene Two Bedroom Suite
980 sqft • 2 King
Room Details and Photos
The Pontchartrain Hotel - All Inclusive Reviews Rating
Very Good
Review summary
The hotel offers a spacious and comfortable environment, with well-appointed rooms featuring large bathrooms and cozy beds, although some guests noted that cleanliness in certain areas could be improved. Its prime location in a safe neighborhood, conveniently close to streetcar routes and excellent dining options, enhances the overall experience. Overall, the friendly and professional staff contribute significantly to guests’ satisfaction, making it a hotel worth recommending for a pleasant stay.
Facilities
Comfort
Location
Satisfaction
Eli
•Posted on: 8-6-2025
My wife and I adored our time at The Ponchartrain Hotel. The hotel itself was fabulous but what really stood out was how friendly and professional the staff were!
Mara
•Posted on: 4-21-2025
Great location
Not well kept, kind of dirty and underwhelming even for a historic hotel
Robert
•Posted on: 3-17-2025
Excellent location in a "safe" neighbourhood right on street-car route. Restaurant and both bars were top-notch, with live jazz some of the best I have ever heard. Pleasant staff. Comfortable bed. Nice view from room.
Public areas (including elevator floor) and guest room not really thoroughly cleaned. Interior "charming" but also bordering on "dingy" in some respects and really needs face-lift. The daily extra 'resort' fee is a rip-off.
Maria
•Posted on: 1-7-2025
Good location, charming decor, great views.
None of our service requests were answered. Each new receptionist takes notes, and then nothing happens. I feel like none of the facilities have been cleaned for ages. Bathroom was nice, but fixtures were falling off. There was trash on the floor in the hallway for all of three days we were there. It clearly used to be a nice place, but it needs to at least be deep cleaned.
Ann
•Posted on: 1-6-2025
The location is excellent, slightly out of the bustling area and easy to get around. The hotel is charming with very large rooms. Rooftop bar and terrace were worth the trek up – gorgeous views.
One key per room proved a little challenging, for two people sharing. Some of the room amenities felt very limited given the price.
Ann O.
•Posted on: 1-6-2025
The location is excellent, slightly out of the bustling area and easy to get around. The hotel is charming with very large rooms. Rooftop bar and terrace were worth the trek up – gorgeous views.
One key per room proved a little challenging, for two people sharing. Some of the room amenities felt very limited given the price.
Bidwell
•Posted on: 10-28-2024
Very cute hotel, loved the cafe and restaurant onsite. The room was spacious and comfortable. We had a nice view of the city.
There isn't any room service options or snacks in the room. The elevator was sticky in the morning from the rooftop bar.
Carolina
•Posted on: 9-29-2024
Great location
Deposit for $300, additional daily fees for $25 .
David
•Posted on: 9-11-2024
Location amenities
Street people. Service in downstairs bar slow
Meredith
•Posted on: 5-6-2024
charming, lively, excellent location
only one working elevator
Showing 1-10 of 25 reviews
Top Amenities:
Guest Policies
Check-in:
After 04:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed. Charges may apply.
Important Info:
Guests must be 21 years of age or older to make reservation. If a guest books more than 4 reservations, they may be subject to pre-payment based on our Group Reservation policy. Please contact the hotel for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of USD 250.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
The Pontchartrain Hotel
2031 St. Charles Avenue, New Orleans, LA
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