3 Star Hotel

The Willows Hotel

555 West Surf St, Chicago, IL - United States
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The Willows Hotel
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About

The Willows Hotel is nestled on a tree-lined street in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Free WiFi, 24-hour coffee & tea service, and cozy guest rooms featuring modern amenities are included with every stay at the Willows Hotel. With nearby access to public transport systems, guests at the Willows can easily explore popular city center attractions, including the Steppenwolf Theater and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

Guest Rating

8.1

Very Good

Based on 830 reviews

Facilities

8

Cleanliness

8

Comfort

8.2

Value

7.7

Location

10

Satisfaction

8.3
Show 326 Verified Reviews

Room Options

1/9

Executive King Room

291 sqft • 1 King

Air conditioningAlarm clockBath or ShowerBathrobe(s)

Room Details and Photos

1/7

Small Queen

140 sqft • 1 Queen

Air conditioningAlarm clockBath or ShowerBathrobe(s)

Room Details and Photos

1/10

Deluxe Queen Room with Two Queen Beds

280 sqft • 2 Queen

Air conditioningAlarm clockBath or ShowerBathrobe(s)

Room Details and Photos

The Willows Hotel - All Inclusive Reviews Rating

8.1

Very Good

Based on 830 reviews

Review summary

The hotel is praised for its clean, spacious, and comfortable rooms, along with a quiet atmosphere and excellent location close to restaurants, shops, and attractions. Guests consistently highlight the friendly, attentive, and helpful staff, contributing to a positive overall experience. However, some reviews note the absence of daily housekeeping and fresh towels, requiring guests to manage these themselves.

Facilities

8

Cleanliness

8

Comfort

8.2

Value

7.7

Location

10

Satisfaction

8.3
All Reviews
Staff8.3/10
Facilities8/10
Cleanliness8/10
Comfort8.2/10
Value7.7/10
Location10/10
Nearby8.1/10
Noise8/10
Restaurant8.1/10
Satisfaction8.3/10
9.0

Kaj

Posted on: 11-3-2025

Walking distance to many great things. Long walk to Wrigley. Very courteous and helpful staff.

Nothing really to say that I didn't like. If I had to find something, the toilet kind of had tight quarters but that's a me problem.

6.0

Patrick

Posted on: 8-28-2025

The staff was friendly and helpful.

Aiai the smell when you enter moisture moisture That dark carpet in those long long hallways. It’s clean but far from cozy.

6.0

Joan

Posted on: 7-17-2025

The location is great. The building itself is very appealing.

There was a mild mildew smell in the hallway. We had to keep the blinds closed due to the proximity to a parking garage and apart building.

9.0

Anne

Posted on: 7-16-2025

The location is great. Close to many restaurants and the lake. Located on a quiet street. The staff was so kind and answered all question immediately. They were always ready to help kept the lobby clean and welcoming. The room was comfortable, spacious and clean.

Liked everything

7.0

Nancie

Posted on: 7-15-2025

Great location with many bars and restaurants nearby.

7.0

Cheryl

Posted on: 7-12-2025

Great location, on a pretty street. Fresh coffee every morning with a cozy lobby or a bench outside, to enjoy. Easy access to buses. Overnight parking on Broadway, just steps from the hotel.

I had the last room in the hallway, and the bathroom was cramped.

9.0

Debra

Posted on: 7-12-2025

Beautiful, comfortable, friendly and excellent location.

The price for the size of the room!

10.0

Mike

Posted on: 7-11-2025

Nice boutique hotel, large rooms and very helpful staff

8.0

Simona

Posted on: 7-2-2025

size of the room, location of hotel, amenities and mini bar snacks and water available. convenience of location, quiet.

nothing to report

5.0

Jamie

Posted on: 6-30-2025

Location was great, walking distance to restaurants and parking. Exterior and lobby very well kept. Very nice decor in lobby. Staff was friendly and helpful. The room was very clean and the bed , although small, was comfortable.

$400 for a 10x 12 room with a full size bed was not what I was expecting from this boutique hotel. The hallways were extremely dark. It would be nice if there were grab bars in shower so nobody slips and falls. Water pressure in shower could be better. No coffee in room.

Showing 1-10 of 39 reviews

Top Amenities:

Free Internet AccessHealth ServicesNo Smoking Rooms/FacilitiesFamily Friendly
Show All Amenities

Guest Policies

Check-in:

After 03:00 PM

Check-out:

Before 11:00 AM

Pets:

Pets are not allowed.

Important Info:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Health Services
No Smoking Rooms/Facilities
Family Friendly

Amenities & Services

Daily disinfection
Free Wi-Fi
Non-smoking property
Refrigerator

location

The Willows Hotel

555 West Surf St, Chicago, IL

Top Hotel Destinations

$389
per night