Hibiscus Oceanfront Resort

Pros +

• We liked that our room was clean. We could not raise the blinds without them getting stuck and having to untangle them. Our ice maker did not work. The communication sucked, I did not receive any phone calls. No paperwork of proof. The qr code was hidden behind tv in bedroom, and had to call after we got locked out coming back from the beach. Never received codes until later on that afternoon. Thankfully we found the qr information. Didn't like the fact I received no pictures of what my room looked like before arriving. Made it feel like a scam, no one on the property could help. Their was no staff to assist us , until you waited on the phone for someone to help. Then they were helpful. I was told had a beachfront view , but yet surrounded by other complex with views of my car in parking lot. Then dealing with people parking in my spot. Just thankful it was Clean. Loved St Augustine. Just need better communication and pictures. Will not recommend sadly on our experience.
• Everything was good. Great location wonderful access to pool and beach.. Area has great food and historic St Augustine a must with fun shopping and great food .Would return again.
• Many roaches in the room

Cons -

• Attention should be given to a few items that need update. Simple things, but should be addressed and updated.
• No one there and had to call for room number and codes.
• The building was old and had a smell in the hallway. Loose and rotting boards around community deck. The apartment was clean except living room carpet badley stained. The washing machine went crazy during spin cycle as appeared tub was loose on our very small load.We had to hand ring them out. Information was not in room but texted gate info and no wifi information. Faith was responsive and nice but other calls made later were left unresolved.