Zalanta - Lake Tahoe

Pros +

• The property is conveniently located across the road from the gondola and provides easy access to shops and restaurants. The apartment was nice and clean but the fireplace which was the main attraction wasnt working. The ski valet service is good, you can leave your skis overnight and pick them up in the morning. At the time of our stay they were 4 reception staff on different shifts, two of them were exceptionally friendly and helpful: thank you again Toni, you were amazing, and thank you to the gentleman who checked us in and drove us to Edgewood for dinner on our first night - so sorry I forgot your name. Unfortunately the other two were unhelpful, they set the reception phone on voicemail to avoid calls from guests calling for transportation at the end of the day, and found excuses to avoid driving us to the California Lodge lifts in the morning. One lady in particular (C) just doesnt belong in a customer-service job and should do everyone a favor and get another job.

Cons -

• While it is priced like a four-star hotel, what you get is just a condo, with none of the services. For the price, youd think theyd throw in a bit of daily housekeeping, but no. All they do is pick up the trash bags that people leave outside their doors overnight. If you want a change of towels it will cost you $150. Nobodys there to help with your luggage, theyll watch you struggle with your suitcases without lifting a finger. One service thats included in the price is the free transportation within the resort, for example to and from the Cal lodge ski lifts, or to restaurants in the evening. However we only got transportation when Toni was on shift and the first night with the nice gentleman. The other two (C and O) were too busy/ unbothered, never picking up the phone in the evening or flatly refusing to drive you when you asked in the morning.