Redmont Hotel Birmingham, Curio Collection by Hilton

Pros +

• Great staff. So hardworking and accommodating.
• The maintenance and valet workers were the only genuine and nice workers.
• I appreciated the hotel's location, as it was conveniently situated near the venue of the event I was attending. I also appreciated the rooftop views from the hotel, along with enjoying a few cocktails.

Cons -

• Tv didn't work. Outlet charging my phone went out. No hot water or water pressure on the second day. Those weird half door showers and water was all over the bathroom floor. Elevator broke so only one worked. The cafe was not open either day and I stayed there bc I knew I could get breakfast before the bar exam. Last day one valet for about 30 guests. Poor guy was running his ass off. That is a management issue. Amazing staff. But whoever manages this hotel needs to step up.
• Long story short I got there with my group and had cash to pay. They gave me an option and that’s how I knew. I wanted to pay with cash because it was cheaper that way the lady at the desk was so ugly to me. She literally asked me after she told me no cash, Do you not have any money?” And was smacking on some barbecue chips. She was so disrespectful and was saying things as like well we just don’t do it blah blah blah with no real answers. and she said they took cash at checkout but not check in mind you I came three hours away and took out cash specifically because it told me it would be cheaper. The rooms literally had no clean linens. The towels had old makeup on from the previous people and the sheets had stains on them and so did the comforters. The location is the only thing good about this hotel.
• The check-in experience could be improved to create a more welcome atmosphere for guests. When I arrived, the hotel clerk did not appear friendly and gave the impression that my presence was inconvenient. I also noticed similar interactions with the guests ahead of me in line. A more positive and engaging approach during check-in would enhance the overall guest experience.