Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Holiday Inn Express Hotel & Suites Batavia - Darien Lake Image
2 and 1/2 Star
Hotel Guest Rating: 8.0/10
4356 Commerce Drive
Batavia, NY 14020

Hotel Guest Rating for Holiday Inn Express Hotel & Suites Batavia - Darien Lake in Batavia

# 2 of 10 hotels in Batavia
Based on 58 reviews from guests who stayed at the
Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.4.0
8.4
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 8.2.0
8.2
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Hotel Guest Reviews of the Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Bruce from Morris Plains, NJ
April 10, 2015
Family Traveling with Teens
10.0
It was a convenient stop on our way to visit family in Ontario. The staff were very cordial and helpful, and the room was very attractive and comfortable.
The cost was a bit higher than some around but we know we paid for quality.

I especially want to recognize Mary who was in charge of the breakfast room the morning we were there. We had a very tasty breakfast but I was hoping for the gravy with the biscuits which I understand are only served Thursday and weekends. We were there on Friday. When I mentioned to her I had been hoping for the gravy, she very kindly went to the kitchen and heated me up a bowl to use with my biscuit! That was going above and beyond the call of duty! I so appreciated it! These small touches make this hotel what it is! ...read more

Family Traveling with Young Children
Verified Hotel Guest from Parma, OH
March 20, 2015
Family Traveling with Young Children
10.0
All of it. Super friendly staff and a great breakfast
Group Traveler
Carolyn from Wolcott, CT
August 19, 2014
Group Traveler
9.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Verified Hotel Guest from Ellicott City, MD
August 7, 2014
Family Traveling with Teens
9.0
Very well maintained, great staff, large room, very good breakfast and
An unfortunate 1:00 AM fire alarm, but not the hotels issue
Couple
Shawn from Pine City, NY
July 18, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Laura from Ham Lake, MN
May 30, 2014
Family Traveling with Young Children
4.0
Hot breakfast in the mornings, with a large variety every morning. Some of the staff was helpful & friendly.
Pool was 3'6", too deep for anyone shorter than that. Our chair, refrigerator, and A.C. were not working & there was a huge gap in the door frame to the hall...I'm talking about a half inch, where you could see in and out of the room.

A couple staff members argued with us about the AC unit in our room & told us it would shut off when it reached the temp. I know this, but we had it set for 65° and it would run for 30 seconds & shut off...the room was in no way 65°. Our family was super warm (I'm talking sweating) due to the malfunctioning AC. We weren't able to move due to a full house. No discount or reimbursement for the "broken room." ...read more

Family Traveling with Teens
Gordon from Horton, MI
May 20, 2014
Family Traveling with Teens
10.0
The breakfast was great.
The housekeeping staff did not remake the sofa bed.
Group Traveler
Verified Hotel Guest from Syracuse, NY
April 29, 2014
Group Traveler
3.0

I requested to have a room next to my friend's room or on the same floor at the very least. It was at around noon on the check-in date. The lady at the desk turned down the request outright without even checking the availability of rooms. We were ended up staying at opposite corner at a different floor. From the manager's point of view, it would be easier if guests stay wherever the manager put them in. Although, I did not expect a nice hospitality as I would have done from Hampton Inn, etc, I expect Holiday Inn would, at least, "try" to accommodate the needs of guests. I did not ask "a big window with overarching view." Holiday Inn might not the Holiday Inn as it used to be, or this is just a problem with Holiday Inn at Batavia, NY. ...read more

Business Traveler
Sergey from Parma, OH
February 28, 2014
Business Traveler
5.0
Location good, newer hotel, food for 2 1/2 star hotel average. Interior & exterior design, decoration, landscape, quick excess to thruway all good, but...
note 4 PR at priceline.its the 3rd time in a row 4 last 7 days I have handicapped room & not once I was asked if I don't mined, very disappointing experience.Often I arrive late midnight & I don't have desire to fight back with front desk 4 better room.

please make a note section either on your website where customers like me have an option to opt out 4 handicaped room or just settle with those chain hotels in that 2-3 star range where customers like me want to pay a bit more for the room but don't want to end up in handicapped room. just a note, some times its not a bed room so I don't mined(if I have been given option by front desk to check room out if I like?), but some time its realy creepy outdated look that really turns me and other people(I'v read in reviews) down. I choose to pay price line so I would have some kind of customer services back up. So far it was good except one hiccup on double charge and it was fixed after one phone call . I hope your management get message about those handicapped rooms issue and stray-ted up, and you will have more happy customers. thanks a lot in advance. ...read more

Solo Traveler
Verified Hotel Guest from Alexander, NY
January 26, 2014
Solo Traveler
8.0
New and clean. Helpful staff. Comfortable beds.
For a new hotel, I was surprised at how the sound traveled through the floors and walls. It sounded like an elephant was upstairs! It was only bad one night, maybe it was just a very heavy footed person up there.

Better signage at entry of business complex and parking area would be an improvement. But overall hotel was good for this star level.

Reviews of Holiday Inn Express Hotel & Suites Batavia - Darien Lake
(1 - 10 of 39 reviews)
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