Hotels in Madrid

Hesperia Emperatriz

Hesperia Emperatriz

Hesperia Emperatriz Image
4 Star
Hotel Guest Rating: 6.4/10
Lopez De Hoyos 4
Madrid 28006

Hotel Guest Rating for Hesperia Emperatriz in Madrid

# 15 of 877 hotels in Madrid
Based on 21 reviews from guests who stayed at the
Hesperia Emperatriz
Overall Quality Score
user rating 6.4.0
6.4
Hotel Cleanliness
user rating 8.1.0
8.1
Hotel Staff
user rating 6.6.0
6.6
Location of Hotel
user rating 7.2.0
7.2
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the Hesperia Emperatriz

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Berkeley, CA
October 31, 2013
Couple
5.0
Location
Room was tiny, inside and very hot.

Okay. Breakfast very expensive if not booked ahead.

Group Traveler
Celeste from San Isidro, Argentina
October 23, 2013
Group Traveler
9.0
The staff
No

Great location, nice services, really pleasent treatment. I just missed having a swiming pool or spa area. I would definitely go back.

Group Traveler
Verified Hotel Guest from Miami, FL
October 17, 2013
Group Traveler
3.0
The fact that it was somewhat close to la castellana
There were many things i was not happy about with the hotel. The hotel was located next to a gentlemans club, literally wall to wall. It seemed as if they were moving furniture all night long, it was hard to sleep because of this.

I have stayed in this chain of hotels in various occacions and it seems that they have fallen in their level of service and rooms. Also having a gentlemans club next to the hotel is not the safest especially when traveling a group of woman. we were placed on the 2nd floor and it seemed like they were redecorating the 3rd floor, there was constant movement of furniture all moring and night long, and it would be somewhat excused if the rooms were beign update, which was not the case. ...read more

Couple
Pal from San Jose, CA
October 3, 2013
Couple
1.0
location
Mis-guidance about Handicapped parking for americans. Our car got towed within one hour of parking at handicapped spot with american handicap (california) sign hanging by rearview mirror. This was misguidance by front desk. cost 149 euros plus taxi 20Eur.
Family Traveling with Teens
Varun from Walnut, CA
August 23, 2013
Family Traveling with Teens
9.0
Staff & Cleanliness
a bit far from the Touristic track-you either need a car or puplic transport to do anything.

Great

Family Traveling with Teens
Rey from Tempe, AZ
August 1, 2013
Family Traveling with Teens
4.0
close to the center of the city
this place is next to a strip club so if you are traveling with your family this may not be the ideal place

the old man hat works at nite was extremely rude to be working on a costumer care position , we call the front desk for a iron to press my shirt and out of the blue he ask how many people in the room and he said there is a limit of 2 adults per room and after my wife awnser ........ well lets see there is me and my husband thats abut 2 adults in this room ! now can i get the iron ? any way if you are ok with this kind of thing book a room here ...read more

Couple
Terry from Mars, PA
June 25, 2013
Couple
1.0
Location is excellent to businesses. Shopping and sightseeing.
Security is poor. We were robbed of two computers right in front

The hotel staff did nothing about the staff except to say yes you need to be careful

Couple
Gaelle from Puteaux, France
June 23, 2013
Couple
8.0
Big rooms.
The reception is always crowded.

For the price I paid (XXX for a doube/night) it was definitely a steal...

Couple
David from Southlake, TX
June 6, 2013
Couple
4.0
The location was very good. Lots of restaurants and close to the bus stop.
It did not live up to a four star Hotel. It really needs updating and remodeling.

Not very impressed. Price was good...but needs updating very badly. Food was OK. The room did not have any dresser or places to put your clothes or suitcase. TV is very small. Very few English TV channels. No Swimming pool or Hot Tub.

Couple
Antonio from Waterloo, Canada
December 21, 2012
Couple
10.0
Staff, room
It was great!

I enjoyed the friendliness of the staff, quiet area,taxis at the door all the time. Great experience

Reviews of Hesperia Emperatriz
(1 - 10 of 11 reviews)
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