Doubletree Club Buffalo Downtown

Doubletree Club Buffalo Downtown

Doubletree Club Buffalo Downtown Image
3 Star
Hotel Guest Rating: 8.1/10
125 High Street
Buffalo, NY 14203

Hotel Guest Rating for Doubletree Club Buffalo Downtown in Buffalo

# 19 of 70 hotels in Buffalo
Based on 45 reviews from guests who stayed at the
Doubletree Club Buffalo Downtown
Overall Quality Score
user rating 8.1.0
8.1
Hotel Cleanliness
user rating 8.5.0
8.5
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 7.5.0
7.5
Hotel Dining
user rating 7.3.0
7.3
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Hotel Guest Reviews of the Doubletree Club Buffalo Downtown

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Claudia from Brentwood, NY
August 25, 2015
Group Traveler
9.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Traci from Sand Springs, OK
July 15, 2015
Family Traveling with Teens
10.0
Very nice peopleNice valet serviceCookies upon arrivalGreat roomsWithin walking distance to downtown canal, naval ships, eating placesClose to highways and only 25 min to Niagara Falls
You have to valet your car because there is no place to park on your ownNo continental breakfast
Business Traveler
Ravi from New York, NY
June 17, 2015
Business Traveler
10.0
Great room , great service ( everyone was lovely n helpful)
Family Traveling with Young Children
Verified Hotel Guest from Miamisburg, OH
May 28, 2015
Family Traveling with Young Children
8.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Venkata from Germantown, MD
May 26, 2015
Family Traveling with Young Children
10.0
I liked the location and also the calm atmosphere.
Family Traveling with Young Children
Verified Hotel Guest from North York City, Canada
March 18, 2015
Family Traveling with Young Children
8.0
People are friendly and very care of the customer.
Couple
Verified Hotel Guest from Hazel Park, MI
January 6, 2015
Couple
9.0
The staff was very good. They were professional and helpful. The shuttle service was a big plus and was much appreciated.
The location was good but I would have preferred to be closer to downtown.
Scott from Manlius, NY
November 18, 2014
9.0

This guest did not leave comments about this hotel.

Group Traveler
Chris from St Catharines, Canada
November 13, 2014
Group Traveler
1.0

My credit card was charged with 3 "excessive cleaning" charges . They claimed one of the rooms they had to shampoo the carpets because it smelled like alcohol. I'm guessing the maid went in there soon after we departed and it smelled of alcohol because people who had been drinking the night had slept in that room and she entered soon after. In the other room, people were feeling sick after we left a restaurant and later that night vomited . We did our best to clean most of it up and we were charged for that. I guess you aren't allowed to get sick at a hotel and have to clean up the entire room yourself. The third charge was a marker on the wall. No one in my group would be stupid enough to draw on the wall but it showed up there. People staying in that room never saw marker on the wall when we left but we take the blame for that and a 3rd "excessive cleaning" charge because they have to replace the wall paper. When asked to provide detailed statement of all the charges, a woman named Carrie from Accounting said she would provide that to me. 4 Days later and I have received nothing from her to dispute these charges. I've been to other hotels and seen rooms left in a bigger mess than we left and never been charged. I think this is a scam and the only way to dispute this is to speak with their general manager or so I'm told. Overall, it has been the WORST hotel experience I have ever had in my life. It has been a downright terrible experience dealing with their management thus far as they are unwilling to compromise. I would never recommend staying there because of this experience. ...read more

Group Traveler
Verified Hotel Guest from Brossard, Canada
October 24, 2014
Group Traveler
9.0

This guest did not leave comments about this hotel.

Reviews of Doubletree Club Buffalo Downtown
(1 - 10 of 20 reviews)
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