Comfort Suites Newport News

Comfort Suites Newport News

Comfort Suites Newport News Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
12570 Jefferson Avenue
Newport News, VA 23602

Hotel Guest Rating for Comfort Suites Newport News in Newport News

# 4 of 34 hotels in Newport News
Based on 49 reviews from guests who stayed at the
Comfort Suites Newport News
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.7.0
8.7
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Comfort Suites Newport News

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Melanie from Carlisle, PA
December 29, 2015
Solo Traveler
8.0
convenient to family. clean and quiet. Comfortable beds.
The hot/cold on the sink faucet was reversed. And the shower faucet would not turn off. I let the desk know this. Otherwise very nice.
Solo Traveler
Melanie from Carlisle, PA
November 17, 2015
Solo Traveler
10.0
Proximity to Yorktown Seaford area.
The exhaust fan in the bathroom sure could have worked better (stronger).
Business Traveler
Stephen from Colonial Heights, VA
November 16, 2015
Business Traveler
7.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Shawnee, OK
October 19, 2015
Couple
7.0
lOCATION
no hot tub, pool was not heated, very cold for indoor pool
Couple
Stephen from Galloway, NJ
October 11, 2015
Couple
7.0
The cleanliness
The only problem we experienced was getting a call from the front desk at 2am asking if we were still checking in because they had no record of us being there. I find this hard to believe since they swiped my credit card when we checked in.
Family Traveling with Teens
Verified Hotel Guest from Chester, VA
September 9, 2015
Family Traveling with Teens
10.0
Loved the location (close to shopping and many, many restaurants). Tucked away in a little cul-de-sac and very quiete. Staff was very polite and the free breakfast spread was very good.
N/A
Family Traveling with Young Children
Monica Cobb from Henrico, VA
July 8, 2015
Family Traveling with Young Children
3.0
Staff
Gave me wrong room. Family of four with one bed. Had to get a air mattress. Hotel overbooked but prior to me coming confirmed I would have the room I asked for. WRONG
Verified Hotel Guest from Oakton, VA
July 7, 2015
7.0
Excellent breakfast for the price you pay for your stay. They had corned beef hash! Mmm...
The desk clerk was SO incredibly rude. It took me almost 30 minutes to check in. There was one customer ahead of me and she spent the time figuring out how to print a receipt. I didn't really care about this, but her flippant attitude irked me.

Overall, great facility and staff (minus the desk clerk). She ruined my impression of the hotel because she was the one who checked me in and out. She was incompetent. Even though I had arrived there first, she attended to other guests before me. If it's one customer, it's fine, but when you're wait time goes up to 30 minutes and she's servicing others, you can't help but realize what rude service she is giving. I thought it was only me, but my friends also noticed from afar that she was disrespectful, for no reason. I was so dissatisfied with the check-in/check-out process. Otherwise, I thought that for the price paid it was a nice facility. The other staff members were so friendly and welcoming. It's sad that my impression of this hotel is sullied by one terrible employee. ...read more

Couple
Keri from Richmond, VA
May 26, 2015
Couple
10.0
Everything
Had no problems
Family Traveling with Young Children
Verified Hotel Guest from Wyncote, PA
February 18, 2015
Family Traveling with Young Children
8.0
clean rooms and close vicinity to shopping area
room 312 had the door lock on outside of bathroom door. Housekeeping forgot to renew fresh towels

Not bad hotel for the price. Visitors receive free breakfast and daily newspaper every day

Reviews of Comfort Suites Newport News
(1 - 10 of 17 reviews)
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