Comfort Suites Newport News

Comfort Suites Newport News

Comfort Suites Newport News Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
12570 Jefferson Avenue
Newport News, VA 23602

Hotel Guest Rating for Comfort Suites Newport News in Newport News

# 6 of 34 hotels in Newport News
Based on 42 reviews from guests who stayed at the
Comfort Suites Newport News
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 8.7.0
8.7
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Comfort Suites Newport News

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Monica Cobb from Henrico, VA
July 8, 2015
Family Traveling with Young Children
3.0
Staff
Gave me wrong room. Family of four with one bed. Had to get a air mattress. Hotel overbooked but prior to me coming confirmed I would have the room I asked for. WRONG
Verified Hotel Guest from Oakton, VA
July 7, 2015
7.0
Excellent breakfast for the price you pay for your stay. They had corned beef hash! Mmm...
The desk clerk was SO incredibly rude. It took me almost 30 minutes to check in. There was one customer ahead of me and she spent the time figuring out how to print a receipt. I didn't really care about this, but her flippant attitude irked me.

Overall, great facility and staff (minus the desk clerk). She ruined my impression of the hotel because she was the one who checked me in and out. She was incompetent. Even though I had arrived there first, she attended to other guests before me. If it's one customer, it's fine, but when you're wait time goes up to 30 minutes and she's servicing others, you can't help but realize what rude service she is giving. I thought it was only me, but my friends also noticed from afar that she was disrespectful, for no reason. I was so dissatisfied with the check-in/check-out process. Otherwise, I thought that for the price paid it was a nice facility. The other staff members were so friendly and welcoming. It's sad that my impression of this hotel is sullied by one terrible employee. ...read more

Couple
Keri from Richmond, VA
May 26, 2015
Couple
10.0
Everything
Had no problems
Family Traveling with Young Children
Verified Hotel Guest from Wyncote, PA
February 18, 2015
Family Traveling with Young Children
8.0
clean rooms and close vicinity to shopping area
room 312 had the door lock on outside of bathroom door. Housekeeping forgot to renew fresh towels

Not bad hotel for the price. Visitors receive free breakfast and daily newspaper every day

Couple
Verified Hotel Guest from San Antonio, TX
February 9, 2015
Couple
9.0
Great location! Excellent customer service! Shopping and restaurants within minutes-some within walking distance. It was a quiet comfortable stay. I would definitely stay here again!
The workout room was nice, but could use some updated equipment.
Family Traveling with Young Children
Verified Hotel Guest from Chantilly, VA
November 30, 2014
Family Traveling with Young Children
7.0
The room was very large.
We reserved two rooms with 2 queen beds each, however the rooms that we were assigned to each had a king and a pull out couch. This meant my mother ended up sleeping on the pullout couch which was not comfortable for her at all.
Senior Travelers
Kirk from Cresco, PA
July 3, 2014
Senior Travelers
10.0

This guest did not leave comments about this hotel.

Solo Traveler
Rickey from Collierville, TN
July 3, 2014
Solo Traveler
10.0
Cleanliness, location to restaurants and shopping areas.
None
Couple
Deborah from Lebanon, PA
June 25, 2014
Couple
10.0
Great location. Clean. Friendly staff.
Room was not as big as suites I have gotten with other hotel brands but it met our needs..
Family Traveling with Young Children
Ricardo from Marysville, OH
May 28, 2014
Family Traveling with Young Children
4.0
The pool
2 things, first day found a baby diaper behind tv cabinet, 3 night the room door lock got broken and we were not able to get in to the room until hotel assistence. Third, hotel did not credit my choice privileges for the 6 night; was a no good experience

Hotel staff was okay, breakfast so so, first morning milk tasting was no good, like almost expired.

Reviews of Comfort Suites Newport News
(1 - 10 of 13 reviews)
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