Best Western Plus Newport News Inn & Suites

Best Western Plus Newport News Inn & Suites

Best Western Plus Newport News Inn & Suites Image
2 and 1/2 Star
Hotel Guest Rating: 7.7/10
500 Operations Drive
Newport News, VA 23602

Hotel Guest Rating for Best Western Plus Newport News Inn & Suites in Newport News

# 10 of 33 hotels in Newport News
Based on 93 reviews from guests who stayed at the
Best Western Plus Newport News Inn & Suites
Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 7.8.0
7.8
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 6.1.0
6.1
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Hotel Guest Reviews of the Best Western Plus Newport News Inn & Suites

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Verified Hotel Guest from Newport News, VA
April 21, 2015
Solo Traveler
5.0
The lady who helped serve and setup breakfast in the morning was amazing, hospitality was on point, and friendly.
The people at the counter were nice, but not very helpful. I kept telling them my room smell smokey. They referred me to housekeeping. Which they handed me a bottle of Febreze. They didnt offer any compensation, but just "I'm sorry." I was not happy.
Couple
Rick from Midlothian, TX
March 14, 2015
Couple
8.0
Great area. Plenty of shops and restaurants close by. Easy access to major freeway but not on the highway. Price couldn't be beat.
Breakfast was disappointing. There was a pancake maker that was never used. Seemed like the staff didn't want to make the effort to set it up.
Couple
Verified Hotel Guest from Newport News, VA
February 18, 2015
Couple
9.0
Alot of space in the rooms
The breakfast was horrible
Couple
Verified Hotel Guest from Norfolk, VA
February 17, 2015
Couple
8.0

This guest did not leave comments about this hotel.

Verified Hotel Guest from Chesapeake, VA
November 30, 2014
9.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Murphy, TX
October 24, 2014
Couple
10.0
The room was very nice and had room to move around bed on both sides. Did not feel crowded. Nice breakfast. Good staff.
Nothing
Family Traveling with Teens
Verified Hotel Guest from Roanoke, VA
October 1, 2014
Family Traveling with Teens
9.0
The room layout. It really feels like you're getting two spaces the way it's divided in the layout.
I wish the beds were a tad more comfortable. They're just "ok".

I've been to many 3-star hotels in this particular area, and I've come back to this one because it's consistently good. There have always been issues at the other 3-star hotels in this same area. This hotel really deserves a full 3 stars. If they invested in new comfy mattresses, I'd say it would be 3.5 stars.

Family Traveling with Young Children
Brian from Powell, TN
September 30, 2014
Family Traveling with Young Children
3.0
Checking out
Terrible odor over entire third floor. Style smelling room. Dirty linens. Staff never asked how the stay was, didn't seem to care.
Business Traveler
Verified Hotel Guest from Greensboro, NC
September 20, 2014
Business Traveler
1.0
It's proximity to my destination the next morning. Have stayed in other Best Westerns and no problems.
Several things. Horrible place.

The room did not seem very clean, i.e, dingy carpet, mold in shower. I discovered a "complimentary" packet of a male enhancement tablet neatly tucked into towels in the bathroom, which left me wondering what kind of hotel I had checked into. Considered checking out, but it was late, and I was only staying the one night, so let it go. The air conditioner was going full blast at the coldest temperature, blowing so hard the curtains were being blown out. Couldn't turn it down, couldn't even turn it off. Complete mix up at check out. Manager not friendly. ...read more

Couple
Verified Hotel Guest from Staunton, VA
August 25, 2014
Couple
10.0
Only that hallway had heavy smoke smell but the room did not :)
Reviews of Best Western Plus Newport News Inn & Suites
(1 - 10 of 46 reviews)
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