Best Western Plus Newport News Inn & Suites

Best Western Plus Newport News Inn & Suites

Best Western Plus Newport News Inn & Suites Image
2 and 1/2 Star
Hotel Guest Rating: 7.7/10
500 Operations Drive
Newport News, VA 23602

Hotel Guest Rating for Best Western Plus Newport News Inn & Suites in Newport News

# 9 of 33 hotels in Newport News
Based on 95 reviews from guests who stayed at the
Best Western Plus Newport News Inn & Suites
Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 7.8.0
7.8
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 6.1.0
6.1
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Hotel Guest Reviews of the Best Western Plus Newport News Inn & Suites

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Arthur from Madison, VA
June 15, 2015
Business Traveler
7.0
The friendly staff on all shifts did a good job. Nice room. Breakfast was decent.
Had problems with telephone. Wake up call only worked one out of four days

Overall a good stay.

Couple
Tedd from Kent, CT
April 28, 2015
Couple
10.0
Size of rooms, price, WiFi speed, staff, nearness of shopping and restaurants.
Quality of TV resolution for sports programming. It's analog and the "guide" didn't work at all. The TV resolution was fine for basic TV, but was pretty poor for basketball action.

Lots of upside to this hotel. Will definitely look for Best Western Plus motels in the future.

Solo Traveler
Verified Hotel Guest from Newport News, VA
April 21, 2015
Solo Traveler
5.0
The lady who helped serve and setup breakfast in the morning was amazing, hospitality was on point, and friendly.
The people at the counter were nice, but not very helpful. I kept telling them my room smell smokey. They referred me to housekeeping. Which they handed me a bottle of Febreze. They didnt offer any compensation, but just "I'm sorry." I was not happy.
Couple
Rick from Midlothian, TX
March 14, 2015
Couple
8.0
Great area. Plenty of shops and restaurants close by. Easy access to major freeway but not on the highway. Price couldn't be beat.
Breakfast was disappointing. There was a pancake maker that was never used. Seemed like the staff didn't want to make the effort to set it up.
Couple
Verified Hotel Guest from Newport News, VA
February 18, 2015
Couple
9.0
Alot of space in the rooms
The breakfast was horrible
Couple
Verified Hotel Guest from Norfolk, VA
February 17, 2015
Couple
8.0

This guest did not leave comments about this hotel.

Verified Hotel Guest from Chesapeake, VA
November 30, 2014
9.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Murphy, TX
October 24, 2014
Couple
10.0
The room was very nice and had room to move around bed on both sides. Did not feel crowded. Nice breakfast. Good staff.
Nothing
Family Traveling with Teens
Verified Hotel Guest from Roanoke, VA
October 1, 2014
Family Traveling with Teens
9.0
The room layout. It really feels like you're getting two spaces the way it's divided in the layout.
I wish the beds were a tad more comfortable. They're just "ok".

I've been to many 3-star hotels in this particular area, and I've come back to this one because it's consistently good. There have always been issues at the other 3-star hotels in this same area. This hotel really deserves a full 3 stars. If they invested in new comfy mattresses, I'd say it would be 3.5 stars.

Family Traveling with Young Children
Brian from Powell, TN
September 30, 2014
Family Traveling with Young Children
3.0
Checking out
Terrible odor over entire third floor. Style smelling room. Dirty linens. Staff never asked how the stay was, didn't seem to care.
Reviews of Best Western Plus Newport News Inn & Suites
(1 - 10 of 42 reviews)
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