Best Western Charleston Plaza Hotel

Best Western Charleston Plaza Hotel

Best Western Charleston Plaza Hotel Image
2 Star
Hotel Guest Rating: 7.1/10
1010 Washington Street East
Charleston, WV 25301

Hotel Guest Rating for Best Western Charleston Plaza Hotel in Charleston

# 6 of 26 hotels in Charleston
Based on 336 reviews from guests who stayed at the
Best Western Charleston Plaza Hotel
Overall Quality Score
user rating 7.1.0
7.1
Hotel Cleanliness
user rating 7.2.0
7.2
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 7.7.0
7.7
Hotel Dining
user rating 7.3.0
7.3
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Hotel Guest Reviews of the Best Western Charleston Plaza Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Haley from Fenwick, WV
August 27, 2015
Business Traveler
5.0
Thin walls
Couple
Heather from Westlake, OH
August 19, 2015
Couple
8.0
That the elevators where right where people were coming and going
Group Traveler
Erin from Fairmont, WV
August 19, 2015
Group Traveler
6.0
The staff was really friendly. The room itself was dark and the noise from outside was blocked. It was located in walking distance to town and the mall.
There was some confusion on the breakfast hours and I feel they started to tear it down a little early anyway. The pool closed at 8pm and I think it should be open at least until 9 or 10.
Solo Traveler
Robert from Walsall, United Kingdom
August 19, 2015
Solo Traveler
2.0
big room
inadequate lighting, broken furniture, the toilet overflowed
Solo Traveler
George from Hinton, WV
August 16, 2015
Solo Traveler
10.0
Clean quiet
Nothing it was a nice place
Group Traveler
Gregory from Wakeman, OH
August 10, 2015
Group Traveler
3.0
The hotel was pretty clean,housekeeper was able to leave us extra towels the next day after we left note, she left 4 towels, candies, and a cute note. That was really nice. Breakfast was good.
They didn't have extra towels when we asked for them first night, the area was kind of sketchy, not very much to do in area either, outdated, and smelled a bit off, and I was charged $25 extra for no reason. working on getting that fixed currently.
Couple
Susan from Rockville, MD
August 9, 2015
Couple
7.0
The staff were nice
The hotel was on the older side
Business Traveler
Shelley from Pinellas Park, FL
August 7, 2015
Business Traveler
7.0
It was quite and I was able to sleep well
The entrance was small and the elevator was at the door way causing people checking in and out to bump into other guests.
Family Traveling with Young Children
Verified Hotel Guest from Rochester, MI
August 5, 2015
Family Traveling with Young Children
2.0
Location, it's right off highway.
Carpets were stained and sticky. Elevator had sticky liquid spilled on floor. Definitely a no/go hotel.
Verified Hotel Guest from Indian Trail, NC
July 31, 2015
There was nothing to like at this hotel.
Reviews of Best Western Charleston Plaza Hotel
(1 - 10 of 100 reviews)
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