Westgate Smoky Mountain Resort

Westgate Smoky Mountain Resort

Westgate Smoky Mountain Resort Image
3 and 1/2 Star
Hotel Guest Rating: 7.0/10
915 Westgate Resort Road
Gatlinburg, TN 37738

Hotel Guest Rating for Westgate Smoky Mountain Resort in Gatlinburg

# 14 of 71 hotels in Gatlinburg
Based on 137 reviews from guests who stayed at the
Westgate Smoky Mountain Resort
Overall Quality Score
user rating 7.0.0
7.0
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 7.6.0
7.6
Location of Hotel
user rating 8.2.0
8.2
Hotel Dining
user rating 5.4.0
5.4
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Hotel Guest Reviews of the Westgate Smoky Mountain Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Verified Hotel Guest from Holland, MI
April 16, 2015
Family Traveling with Young Children
3.0
The views were spectacular
Main area too busy - check in, restaurants, room service, very small outdoor pool, lack of parking on main level
Group Traveler
Verified Hotel Guest from Conshohocken, PA
April 12, 2015
Group Traveler
6.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Robert from Saint Charles, IL
April 6, 2015
Family Traveling with Young Children
3.0

Hotel was great until we realize u had to go swimming at resort .also thought staff was real rude and the time share people

Family Traveling with Young Children
Tyran from Fort Wayne, IN
April 6, 2015
Family Traveling with Young Children
7.0
Clean, spacious Room. Very clean Resort. Quiet. Good food with prices that are not to harsh.
No designated parking for rooms, place is packed so parking is a free for all. The indoor Waterpark is not included. Check in was very slow.
Family Traveling with Young Children
Octavier from Anniston, AL
April 4, 2015
Family Traveling with Young Children
10.0
The people made us feel very welcomed it is a nice resort
wish I could have stayed longer
Couple
Amber from Knoxville, TN
March 18, 2015
Couple
1.0
Clean, new, great location
This is a time share scam. We were immediately accosted by staff trying to get us to participate in a tour which led to a sales pitch to purchase a time share. Ruined the weekend.
Family Traveling with Teens
Renee from Bryants Store, KY
March 10, 2015
Family Traveling with Teens
3.0
room was ok.
POOR customer service, Hour long check-in ( while workers played on their cell phones), extra 18.95 a person to use water park, rude manager, only concerned in selling time shares...Never AGAIN!! Do not waste your time here. Stay somewhere that cares!!
Couple
Brian from Franklin, OH
March 6, 2015
Couple
10.0
The Room was awesome, clean, large and good layout
No

I wish we had more time to stay

Family Traveling with Teens
Mont from Murfreesboro, TN
February 24, 2015
Family Traveling with Teens
8.0
staff was very friendly
not enough parking spaces around the check-in building
Andrew from Cleveland, TN
February 19, 2015
3.0
My wife is handicapped and we weren't told that the room was 150 yards from parking. Insufficient parking. Not impressed.

Might be fun with kids, but not impressed otherwise.

Reviews of Westgate Smoky Mountain Resort
(1 - 10 of 103 reviews)
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