Hotels in London

Waldorf London Hilton

Waldorf London Hilton

Waldorf London Hilton Image
5 Star
Hotel Guest Rating: 7.7/10
Aldwych
London WC2B 4DD

Hotel Guest Rating for Waldorf London Hilton in London

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Based on 46 reviews from guests who stayed at the
Waldorf London Hilton
Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 8.4.0
8.4
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 7.3.0
7.3
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Hotel Guest Reviews of the Waldorf London Hilton

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Emerick from Sunnyvale, CA
March 18, 2013
Business Traveler
9.0
Location excellent. Staff generally professional. Very nice, but not a 5 star hotel. Rooms modern, but nothing special. Some rooms can be very small with very poor views.
In my opinion this is not a five star hotel. it is a very nice hotel, but standard for what you would expect for an upscale Hilton or other chain hotel. I have stayed at the JW Marriott Grosvenor House which is heads and shoulders a much better hotel.

First, the location is excellent. It is within easy walking distance of Trafalgar Square, Picadilly, and Leiceister Square. Buckingham Palace is walkable, but probably 20 - 25 minute walk. If you are into show, it is smack in the middle of the West End. Underground stops are a few blocks away, but no more than 10 minute walk, if that. However, buses stop right outside hotel.Hotel is undergoing renovation with most rooms done. Did not experience any noise from ongoing work. There is no turndown service or some of the other niceties that you might receive at other 5 star hotels, but the rooms are attractive and modern. The daily maid service was good, but not outstanding.I generally had good experiences with hotel staff. When I checked in I got a very small room, with no view, and required walking up steps to room. Had to go to desk twice because no answer at front desk, but last time duty manager took me to room to be sure I liked it before moving me. I had to pay an extra 30 pounds (for the entire 5 nights of my stay) which was very fair.Like many hotels in London, Internet access can be very expensive. $50+ pounds for 5 days if you are not a HHonors member (highest two levels). Also, allows only two devices to access at once. If this not rated as a five star hotel, I might review it differently as it is perfectly serviceable as a lower star hotel. I would have not reservation recommending the hotel if you are looking for a 3.5/4.0 star hotel. ...read more

Business Traveler
Theodore from Ft Lauderdale, FL
December 3, 2012
Business Traveler
10.0
New modern rooms but small
the room was a little small

location was great the hotel was 5 star all the way

Group Traveler
Verified Hotel Guest from Durham, NC
November 29, 2012
Group Traveler
4.0
Location and staff.
The rooms were dumpy, tiny and has no dressers. I have seen better closets. In one room, the TV was in the hall, not facing the bed. They should not sell this rubbish.
Verified Hotel Guest from Southport, CT
November 26, 2012
7.0
Location
The information that I had (from Priceline) was that check-in was at 2pm, although the staff said that it was 3pm. They did not have a room ready for us until about 3:25 and that was only after I had to argue with reception and they showed us some rooms

Great location, many attractions and theaters in walking distance. Certainly not a 5* facility. Service and staff were inconsistent.

Family Traveling with Teens
Daniel from Marblehead, MA
November 25, 2012
Family Traveling with Teens
9.0
the location and room quality was a very pleasant surprise. It was right in the heart of the theatre district.
not really, it was a great experience.

overall, this worked out really well for my daughter and me. The room was very spacious and the staff excellent and caring. For example, we needed an electrical converter and they had them in the mini fridge to borrow for free. If you need wifi, they will give you a code to use in the lobby, otherwise the room wifi is pricey.

Couple
Geoffrey from Cedar Grove, NJ
November 5, 2012
Couple
6.0
Great location for theaters, dining, Covent Gardens and SOHO.
Very small rooms, creaky uneven floors and not a lot of amenities given the star rating.
Couple
Sheila from Tempe, AZ
November 4, 2012
Couple
9.0
Location, location, and
location.
Showing age, needs refurbishing in some areas.

Great location, helpful staff. Showing some signs of wear. In the bar the seat cushion was frayed. For a 5 star hotel this should be taken care of immediately.

Group Traveler
Lawrence from Nashua, NH
November 3, 2012
Group Traveler
10.0
Great location in the theatre district within walking distance to Covent Garden, Trafalgar Square, and Leicester Square. Great spot.
Couple
Russell from Vancouver, Canada
October 23, 2012
Couple
6.0
Nice bathroom.
Dirty windows (outside) and in need of update.

The location and reputation of this hotel by name is good. However, the rooms don't live up to the expectations.

Senior Travelers
Geoffrey from York, Gabon
September 18, 2012
Senior Travelers
9.0
Location, design, and lobby pianist.
Relatively late check-in.
Reviews of Waldorf London Hilton
(11 - 20 of 26 reviews)
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