W New Orleans - French Quarter

W New Orleans - French Quarter in New Orleans

W New Orleans - French Quarter

W New Orleans - French Quarter Image
4 Star
Hotel Guest Rating: 5.8/10
316 Chartres Street
New Orleans, LA 70130

Hotel Guest Rating for W New Orleans - French Quarter in New Orleans

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Based on 14 reviews from guests who stayed at the
W New Orleans - French Quarter
Overall Quality Score
user rating 5.8.0
5.8
Hotel Cleanliness
user rating 6.8.0
6.8
Hotel Staff
user rating 7.3.0
7.3
Location of Hotel
user rating 8.9.0
8.9
Hotel Dining
user rating 6.0.0
6.0
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Hotel Guest Reviews of the W New Orleans - French Quarter

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Tanya from Washington, DC
June 9, 2011
Solo Traveler
1.0
The Courtyard was lovely.
The hotel required us to downgrade to a stinky.

They put us in nicer separate rooms on Friday night, but required us to downgrade to a smoking room for Saturday and Sunday. The room was poorly maintained and smelled disgusting. The only other choice offered was a room next to a malfunctioning elevator. If this had been made clear when I had made my booking on Priceline, I could have found a much better deal through your site or elsewhere. As it was, we were at the hotel's mercy and didn't have the time or energy to waste to fight with the hotel. ...read more

Solo Traveler
Chanda from Houston, TX
April 20, 2011
Solo Traveler
1.0
Staff at the new Orleans w location

The new Orleans w hotel was great, however this was NOT where my reservation was for. What was not great was that pricelime changed the location of my location without informing me so I arrived at the French Quarter W only to be informed that I was in the wrong location. The French quarter location was not helpful thus showing my one lower rating above. All other ratings were answered for where I actually stayed at the New Orleans W location. I will NEVER use pricelime again as when we called customer service they were mot helpful. It was very frustrating ...read more

Solo Traveler
Patrick from Bossier City, LA
March 9, 2011
Solo Traveler
10.0
the staff went out of their way on everything...excellent customer service
I booked it through priceline

The hotel was overall a good stay, great location, comfortable room and exceptional staff. The amenities were sparse (no coffee pot, hairdryer) but again, the staff's attention to service outweighed the lack of extras. My girlfriend met up with me on the second day and got lost coming into the Quarter. The hotel concierge (Brian) personally got on the phone with directions then ran up the street to guide her in. If I stay again I will book directly with the hotel and not priceline. ...read more

Reviews of W New Orleans - French Quarter
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