Viceroy Zihuatanejo

Viceroy Zihuatanejo in Ixtapa

Viceroy Zihuatanejo

Viceroy Zihuatanejo Image
4 and 1/2 Star
Hotel Guest Rating: 7.7/10
Playa La Ropa S/N
Zihuatanejo, Guerrero 40880

Hotel Guest Rating for Viceroy Zihuatanejo in Ixtapa

Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 7.7.0
7.7
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.7.0
9.7
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Hotel Guest Reviews of the Viceroy Zihuatanejo

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Traveling as Couple(2)
Couple
Patrick from Parkville, MD
January 22, 2014
Couple
9.0
Amazing views, great service very quiet and serene.
Couple
Eric from Bellevue, WA
October 30, 2013
Couple
4.0
The grounds were beautiful. The staff was friendly and very nice. The continental breakfast was great.
The toilet did not work from the start, and when they "fixed" it, it leaked, which they did not fix. 4 water major leaks..near the bed in the loft, down the stairs(creating a very slick staircase), in the middle of the living room, and directly on the TV.

The images they showed for the room on their web site(Garden Suite), was not even close to what we were given. Since there was a huge wedding at the hotel and they were booked we were not given a choice for a new room. We should have complained, but didn't. Since the Viceroy is a service driven hotel, and does not come with a lot of amenities...no microwave, very small fridge, no clock, no ironing board...no wash towels were initially supplied...besides the leaking roof and broke toilet. While they were very helpful with supplying and fixing some of these things, this left a sour taste with us. We like to eat in town at all the various restaurants, and bring back the extras for later, so the tiny fridge we had was useless...and we had no way to heat it up even if we could. The grounds at the Viceroy were beautiful and well maintained. The hotel is right on the beach with close access to all the little restaurants that line it. The food at the hotel is pricey, but very good. ...read more

Reviews of Viceroy Zihuatanejo
(1 - 2 of 2 reviews)
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