Universal's Hard Rock Hotel

Universal's Hard Rock Hotel in Orlando

Universal's Hard Rock Hotel

Universal's Hard Rock Hotel Image
4 Star
Hotel Guest Rating: 8.4/10
5800 Universal Boulevard
Orlando, FL 32819
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Hotel Guest Rating for Universal's Hard Rock Hotel in Orlando

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Based on 48 reviews from guests who stayed at the
Universal's Hard Rock Hotel
Overall Quality Score
user rating 8.4.0
8.4
Hotel Cleanliness
user rating 8.6.0
8.6
Hotel Staff
user rating 8.9.0
8.9
Location of Hotel
user rating 9.5.0
9.5
Hotel Dining
user rating 8.9.0
8.9
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Hotel Guest Reviews of the Universal's Hard Rock Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Lorraine from Port St Lucie, FL
June 5, 2014
Couple
7.0
Located inside the park. Did not have to drive. All within walking distance.
Staff promised better view room upon check-in with no up charge.never happened. Also, arrived 1 hr. early, given temporary checkin. Had to wait, so went to eat in an on premises restaurant. Upon check in, given discount to restaurant we just ate in.
Couple
Verified Hotel Guest from Lafayette, IN
January 22, 2014
Couple
4.0
decor
employees couldn't even tell us how to get to our room!

the water taxi was excellent. very close to Universal Studios park and the City Walk area.

Couple
Kimberly from Saint Augustine, FL
December 11, 2013
Couple
9.0
Best - how close to the park
Ordered a pizza to take back to the room at the ice cream shop, took 45 mins to get it.

Overall a great stay..

Couple
Verified Hotel Guest from Vancouver, Canada
May 2, 2013
Couple
9.0
The location is fantastic, the walk to the parks is short, along manicured paths next to the water. Staff is super helpful and friendly, and the atmosphere throughout the hotel is awesome. We will definitely be back to a Hard Rock.
Did not love our ground-level room, as we had to keep the blackout curtains closed for any privacy and couldn't enjoy the florida sunshine (the reason we were there!). Would definitely request a room a bit higher up next time.

Would definitely be back, but make sure to budget for the $10/day fee to have wifi in your room (the free stuff near the lobby isn't exactly reliable) or the $5/day for your in-room coffee pods. Obviously, the express pass you get with your room is the real perk, and smooths over the pain from all other additional fees out of the water with its value.

Couple
Sharon from Auburn Hills, MI
December 12, 2012
Couple
10.0
clean, staff excellent, location

resort was beautiful, clean and staff attentive

Reviews of Universal's Hard Rock Hotel
(1 - 5 of 5 traveling as couple reviews)
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