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Comfort Inn Chelsea

Comfort Inn Chelsea

Comfort Inn Chelsea Image
2 Star
Hotel Guest Rating: 7.2/10
18 West 25Th Street
New York, NY 10010
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Hotel Guest Rating for Comfort Inn Chelsea in New York City

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Based on 28 reviews from guests who stayed at the
Comfort Inn Chelsea
Overall Quality Score
user rating 7.2.0
7.2
Hotel Cleanliness
user rating 7.9.0
7.9
Hotel Staff
user rating 7.5.0
7.5
Location of Hotel
user rating 8.4.0
8.4
Hotel Dining
user rating 5.3.0
5.3
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Hotel Guest Reviews of the Comfort Inn Chelsea

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(7) | Solo Traveler(4) | Traveling as Couple(7) | Family with Young Children(1) | Family with Teens(2) | Senior Traveler(1) | Group Traveler(2)
Business Traveler
Cynthia from Chesapeake, VA
June 5, 2013
Business Traveler
6.0
Staff were not overly friendly nor did they acknowledge me as I was standing at the desk. The concierge assistant, however, made up for their lack. She was very warm and friendly.

This hotel is in great walking distance from MANY area attractions and restaurants. I do wish the room was slightly bigger, but that was minute.

Couple
Verified Hotel Guest from Wallingford, PA
May 24, 2013
Couple
4.0
The bathroom smelled like stale urine although the surfaces looked clean. The toilet paper rolls were so far across the bathroom, I had to stand up to fetch the paper.
Business Traveler
James from Middle Island, NY
May 20, 2013
Business Traveler
6.0
The staff was very nice, for the most part.
I'm tall the beds were too short. The TV was not hi definition. Seriously? That's pathetic.

It was more than what I expected from a 2 star hotel. I'd give it 2.5 stars. Clean, yes. Decor nice, yes. Small, yes. But, for NYC relatively,
xxx for 2 nights, inexpensive. But, the bed was too short, though I don't sleep stretched out so no big whoop. And there was a slight, just slight, odor coming from the sink drain. I was hoping it wouldn't be a grungy experience, and it wasn't, the room, the bath, the bed, all very nice and clean. ...read more

Group Traveler
Verified Hotel Guest from Philadelphia, PA
May 14, 2013
Group Traveler
5.0
Good location, nice breakfast included.
Room was right next to cleaning staff closet. Door would open and slam shut throughout the day. Housekeeping staff spoke on phone loudly outside our room for 15-20 minutes. Motor in wall of room went on and off for hours. Room tiny.
Group Traveler
Carolyn from Kingston, NY
May 8, 2013
Group Traveler
8.0
The location was great and the staff was friendly and helpful.
The rooms were small but it's to be expected in NYC.

Great location and friendly staff. The rooms are on the small side but the hotel is clean and convenient for local attractions.

Family Traveling with Teens
Karen from Mansfield, MA
April 24, 2013
Family Traveling with Teens
10.0
This hotel had a very resonable price, great location, an adequate excercise room with towels and water, very good breakfast that was included, and clean rooms. I would go back here for our next visit.
Everything was just as expected or better than expected.

We drove into the city and parked at the parking garage that was recommended by the hotel. This garage gave a discounted rate to people who stayed at this hotel. The room was small, which we expected as this is NYC, but clean, with plenty of towels. The location was fantastic! At the intersections of Broadway and 5th Avenue. We walked to the beautiful High Line, Times Square and a couple of the colleges we looked at. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Kensington, MD
March 12, 2013
Family Traveling with Young Children
8.0
Good location. Nice staff.
Our room could get very cold when the heating unit was not on and when it was on it was noisy and it got too hot. Also, for the five of us (two adults and three kids) one bathroom was barely OK. But we were outside most of the day, so that's OK.

See above.

Couple
Deborah from Bloomfield Hills, MI
December 30, 2012
Couple
9.0
Great location, nice sized room, free breakfast, nice staff.
Business Traveler
Alan from Ottawa, Canada
December 10, 2012
Business Traveler
9.0
This is a hidden gem. Great value for 2 stars in a well preserved old building with clean and reasonably sized, affordable rooms, right in the Flat Iron district, with personable staff.
No - great value for money.

This is a hidden gem. Great value for 2 stars in a well preserved old building with clean and reasonably sized, affordable rooms, right in the Flat Iron district, with personable staff. What's not to love about that!

Couple
J from Malvern, PA
December 4, 2012
Couple
3.0
location
room too small

extremely cramped in every way. hallways are tiny, room was tiny. not particularly clean. bed was OK. gritty common spaces, not very friendly staff.

Reviews of Comfort Inn Chelsea
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