W Austin

This is a very trendy hotel in the middle of downtown. Very nice and modern public spaces and sleeping rooms. Guests that are looking for more traditional decor may be a bit surprised at the avant-garde design and furnishings. In general a very comfortable stay.

So upon check-in we were of course excited to be at the W Hotel. I valeted my car and the guys were quick and very helpful. I was informed that I could pull my car in and out as often as I'd like or of course take advantage of the Acura to drive you around. We walked in to check-in and obviously I picked the wrong person to check-in with. This blonde girl greeted me and asked for my ID. I explained to her that I do not travel with credit, and that I would pay the incidentals deposit with cash. My hotel room was prepaid. She told me that she couldn't do that. She said it was a Starwood policy not to take cash. I asked why and she said that it was policy and I would need to speak with a manager. So I asked for the manager. She picked up the phone and just stared at me. About 10 seconds later she puts the phone down and says the manager is on the way. Five minutes go by and no manager shows up. I ask the check-in girl where the manager is and she says she must be busy. So I explain again how all I have is the cash and my debit card. I don't want to use the debit card since they hold the money for 7 days. I then tell her I can't add the money to my card either since the bank is closed on Sunday. The black gentleman behind her snaps at me that they don't take cash and to get over it. I said well my room is paid, I don't have the credit card, so what do I do. The girl retorts, "Don't stay here!" So I walk out of the lobby and luckily my mother allowed me to put the hold on her credit card. I went back to the desk, got everything taken care of, and headed up to my room. The person I was with was extremely embarrassed by the situation and too uncomfortable to walk back past the desk while that girl was still there. Later in the evening I went to ask what the policy is and was told that they do in fact accept cash for the deposits. So I was embarrassed and hassled for close to an hour before I got into my room for no reason at all. ...read more

Awesome!

Very modern, hip vibe. Great location. Staff was helpful and courteous. Would love to stay here again.

Location!

LOVED IT! Made for a great stay on business trip!

I loved the hotel !