Renaissance Chicago O' Hare Suites Hotel

Very nice hotel, if you have the chance add the breakfast when you book. Its a better deal. Breakfast was very good. Rooms are very spacious.

This hotel was not a good value compare to others in the same area. I would not return.

Hotel presentation and rooms were outstanding.

Rooms are very nice and have separate bedroom. Updated hotel rooms and downstairs. Very nice. Staff very good. However, beware of hidden charges. They charge you $25 a day for parking, which is excessive. They charge you $12.95 additional for internet. I definitely got the feel they try to milk you for extra cash when you stay there.

Extremely bad customer service - very rude staff who misbehave. Rude Reception staff: yuliana or something similar, young man with glasses in the reception, Asian women with short hair all of them were extremely rude. And if that is not enough the airport shuttle driver - old man with glasses was making obscene gestures and extremely rude. cutlery has stains not Mariott standard, not much options in the menu for vegetarians, overly priced - even a Bottle of water is $5. Swimming Pool is nice with free towels but too many people so you can barely swim. Room is nice, couch in room is old, fridge in room does not cool well, needs to be replaced and there is no microwave in room. Freeway traffic noise is always there in room so can't have sound sleep. There is no shoe shine facility, although the hotel website claims to have it. Overall not worth the price you pay and not upto 4 star / Mariott standard. I got fed up and checked out and checked in to a better hotel. Will ensure my company removes this hotel name from the recommended hotel list in Chicago. ...read more

Clean, spacious room very close to O'Hare.

Overall room was clean and spacious

I feel that the hotel was very nice, but I would have liked free parking.