Touchstone Hotel - City Center

Touchstone Hotel - City Center

Touchstone Hotel - City Center Image
2 Star
Hotel Guest Rating: 6.5/10
480 Geary Street
San Francisco, CA 94102

Hotel Guest Rating for Touchstone Hotel - City Center in San Francisco

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Based on 27 reviews from guests who stayed at the
Touchstone Hotel - City Center
Overall Quality Score
user rating 6.5.0
6.5
Hotel Cleanliness
user rating 7.4.0
7.4
Hotel Staff
user rating 8.1.0
8.1
Location of Hotel
user rating 7.7.0
7.7
Hotel Dining
user rating 6.2.0
6.2
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Hotel Guest Reviews of the Touchstone Hotel - City Center

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(3) | Traveling as Couple(7)
Business Traveler
Verified Hotel Guest from Ollauri, Spain
July 24, 2017
Business Traveler
7.0
Room size and staff
Internet connection was too slow.
Business Traveler
Amy from Rochester, NY
July 23, 2017
Business Traveler
9.0
proximity to attractions, price, staff
a lot of noise came in through the closed windowa
Couple
Verified Hotel Guest from Arlington, MA
May 30, 2017
Couple
9.0
20% off restaurant next door (which breakfast was good). Location is very close to car rental garage and not far from BART.
Can be a little noisy if you're not used to city noise but they provide ear plugs.
Business Traveler
James from Fernley, NV
November 6, 2016
Business Traveler
5.0
The staff was friendly. Hot water was hot. We were permitted to check in an hour early.
Small shower. Drain cover loose. 2 guests, 1 set towels. Used shampoo bottle in shower. Elevator slow, tiny. No guest parking. Food ordered for two sent to room on only one plate, and one plate beneath it completely empty. Elec wiring looks unsafe.
Couple
Verified Hotel Guest from Aguada, Puerto Rico
August 2, 2016
Couple
1.0
This is the worst hotel I ever stayed. The whole night, a light from the outside was lightening the room. Too much noise.
Don't like anything.
Couple
Richard from Winnipeg, Canada
February 18, 2016
Couple
10.0
Great location. Room cozy and very clean deli in bldg excellent. Friendly staff
Couple
Sarah from Oakley, CA
February 19, 2014
Couple
4.0
Location
Not as pictured. Carpets were super gross. Bathroom vanity was so narrow my elbows hit the wall while blow drying my hair. No AC. TV was awful. So close to bed that u couldn't see the picture.
Couple
Anthony from Manteca, CA
January 15, 2014
Couple
1.0
The only things which were nice about the hotel were the food at the diner and the politeness of the staff.
The bed was dirty, the room was small, the closet was microscopic and there was no ventilation.

This hotel was not as advertised. If it was, I would have never of stayed there. The bed sheets felt dirty and the really were. My girlfriend even woke up with someone else's spoiled band-aide stuck to her leg from inside the sheets. For a hotel which is located in a city which has one of, if not the, highest population of people with H.I.V. and A.I.D.S. to leave dirty sheets on a bed is unacceptable. Especially ones that are so dirty it is clear to the touch and with a soiled bandage, containing a dried bodily fluid on it, is UNACCEPTABLE. There was also literally NO VENTILATION. The hallway smelled stale and the room smelled liked it had not been aired out in a while. No air vents were located in the room. It was very cold at night and there was no thermostat or heating system. A small portable electric heater was on the floor. In the bathroom, there was a housing unit for a ceiling fan but it never turned on. I spoke to the staff about it and was advised that the staff had removed the fan from my bathroom (even though that was the ONLY source of ventilation in the entire room) because the people in the next room had complained that they did not like the sound of the fan being on. It's one thing to just deal with a much smaller than normal room. But to be made to sleep in dirty sheets with soiled bandages has to be some type of health code violation. I'm strongly considering filing an official complaint with whatever organization handles the health requirements of hotels. I will never stay there again and can never recommend anyone else to do so either. ...read more

Couple
Ryan from Bakersfield, CA
December 17, 2013
Couple
10.0
This hotel is in a great location. Can get a bit noisy at night, but what would expect from being in the city.
Couple
Thierry from Paris, France
October 5, 2013
Couple
5.0
Geographical location
Very Very Noisy, the bed was in the road in terms of noise
Reviews of Touchstone Hotel - City Center
(1 - 10 of 10 reviews)
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