Hotels in Madrid

The Westin Palace Madrid

The Westin Palace Madrid

The Westin Palace Madrid Image
5 Star
Hotel Guest Rating: 9.1/10
Plaza De Las Cortes 7
Madrid 28014
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Hotel Guest Rating for The Westin Palace Madrid in Madrid

# 1 of 877 hotels in Madrid
Based on 40 reviews from guests who stayed at the
The Westin Palace Madrid
Overall Quality Score
user rating 9.1.0
9.1
Hotel Cleanliness
user rating 9.4.0
9.4
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 9.5.0
9.5
Hotel Dining
user rating 8.2.0
8.2
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Hotel Guest Reviews of the The Westin Palace Madrid

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Dale from Lincoln, NE
January 20, 2014
Couple
10.0
The service was great even had a doctor who was there in 25 minutes when I was ill.
Would have liked Internet service to be in the room free of charge
Couple
Jeffrey from Beachwood, OH
October 8, 2013
Couple
10.0
Awesome location. Walking distance to all the museums and plazas. Helpfu and pleasant staff.
Couple
Carl from Chicago, IL
July 24, 2013
Couple
10.0
In some cases, 5 Star in Europe isn't what I would call 5 Star, this hotel was very much so. Although it was only one night everything was excellent.
Nothing at all.

Everything was excellent. One of us in the party had had his passport and wallet stolen and the staff was very helpful, in handling our personal issues. It was greatly appreciated. I think the gentleman's name was Alberto, who was very accommodating.

Couple
Jim from Laredo, TX
April 19, 2013
Couple
10.0
Great Location

They got everything right at this hotel. Wish the trend of high priced in room internet would end. In lobby internet is free unlimited, which is great.

Couple
Marc from Honolulu, HI
April 22, 2012
Couple
9.0
Grand old hotel, stunning public spaces.
Room carpet was old, worn and patched - well past the point of replacement.

A grand old hotel in a perfect location! Over 100 years old, the architecture and interior spaces are stunning and romantic. The staff is professional and friendly. Downside: the food and beverage prices were outrageous, and while the room was clean, the carpet was old and worn. The bed was also not up to the Westin standard.

Reviews of The Westin Palace Madrid
(1 - 5 of 5 traveling as couple reviews)
See all 19 reviews by date
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