The Saint Hotel, Autograph Collection

The Saint Hotel, Autograph Collection in New Orleans

The Saint Hotel, Autograph Collection

The Saint Hotel, Autograph Collection Image
4 Star
Hotel Guest Rating: 8.8/10
931 Canal Street
New Orleans, LA 70112

Hotel Guest Rating for The Saint Hotel, Autograph Collection in New Orleans

# 9 of 160 hotels in New Orleans
Based on 242 reviews from guests who stayed at the
The Saint Hotel, Autograph Collection
Overall Quality Score
user rating 8.8.0
8.8
Hotel Cleanliness
user rating 9.0.0
9.0
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 8.6.0
8.6
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Hotel Guest Reviews of the The Saint Hotel, Autograph Collection

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Verified Hotel Guest from Santa Rosa, CA
November 23, 2013
Business Traveler
1.0
The hotel was in a good location for French Quarter access.
There was significant road noise from the main road (Canal Street).

Upon arrival I was told that a few rooms had been flooded and so they had no room for me. I was told that I would need to stay at another hotel, and quickly escorted to a cab. The cab drove me far across town to a hotel far away from the convention center where my meeting was being held as well as far away from any locations of interest in New Orleans. Preparing for my second night at the new hotel, I was informed that the Saint Hotel had only paid for a 1 night stay at the new hotel - which I was never told about. I then needed to pack up all of my belongings and pay for transportation back to the Saint Hotel. The Saint Hotel had no apologies, upgrades, nor any other dispensation for this additional cost and inconvience of travel between hotels and general inconvenience - despite the same person checking me in at the Saint Hotel each day. This in additional to the significant road noise all night will lead me to never stay at this hotel again. ...read more

Business Traveler
Verified Hotel Guest from Gulf Shores, AL
November 9, 2013
Business Traveler
6.0
Quiet.Location. Lobby is something out of a photo shoot. The valet and bellman were awesome. (Damian and Seth) The Keurig coffee maker in the room. The decor is very modern and I liked the vintage New Orleans Artwork. There was jazz music in the elevator.
The lingerie angel on the bathroom window shade was too much. The first bath towel I grabbed smelled like sweaty gym socks. This is a "Hedonism Vibe" Bourbon Street hotel and out of place for Canal Street. 4 stars is too generous.

I did not get the size room I booked. There was a sticky substance on the carpet. I was looking forward to room service but there was no menu. When I called the restaurant to request one, they read it out to me instead. Stay above or below the 3rd floor. There is some type of rooftop that would allow someone to walk up to your window. The windows did not appear to open but it felt unsafe. The blue lights in the hall are very different. ...read more

Business Traveler
Dean from Cumming, GA
October 5, 2013
Business Traveler
8.0
Good location. Decent staff
Tried too hard to be boutique styled.

Decent hotel. Food from restaurant was worthless.

Business Traveler
William from Lansdale, PA
May 27, 2013
Business Traveler
9.0
The staff at the bar and bar manager Also the bell boys very nice
Business Traveler
Scott from Dover, FL
May 16, 2013
Business Traveler
10.0
Remind us of a hotel on Miami Beach. Would only book here if going to New Orleans.

Perfect location and staff was great. Room was nice - one of the best hotels we have stayed at.

Business Traveler
Verified Hotel Guest from Jefferson City, TN
May 1, 2013
Business Traveler
3.0
great location
Parking was a hassle and sensationally expensive at $40/day. No mention was made of this during the bidding process. Also, my business partner and I had to pay an additional $50 to "upgrade" to a room with 2 double beds, even though they had plenty rooms.

I would stay at this hotel again but will not use Priceline. It was more expensive to use priceline than to book the hotel directly.

Business Traveler
Michael from Philadelphia, PA
April 15, 2013
Business Traveler
10.0
Cool boutique hotel, not like the big chains.
The free hotel Internet is glacially slow all the time.

Well located, extremely attentive staff, good jazz place on premises Tempt. Rooms are cool, if a little small.

Business Traveler
Sharon from Star, ID
March 23, 2013
Business Traveler
7.0
The staff was friendly.
The cleaning staff could use improvement. There were days we did not receive clean towels, supplies etc. I did not return to the hotel until late in the evening and too late to ask for more.
Business Traveler
Nathan from South Elgin, IL
February 27, 2013
Business Traveler
10.0
This hotel is great! Staff was very helpful!
Parking was a bit pricey but it was downtown so that is expected

Use the parking garage up the street. About half the price of the valet and much faster!

Business Traveler
Ann from Los Angeles, CA
January 27, 2013
Business Traveler
10.0
Everything about this hotel is fantastic.
There was nothing I did not like about this hotel.

The Saint is a beautiful hotel. The staff is friendly and helpful. We had a bit of a miss-step on a first night, but I spoke to the manager and the problem was resolved to my satisfaction. So, if you do have an issue, speak up and get satisfaction, they really do want you to have an excellent stay. The hotel is located on Canal, only a few blocks from the center of excitement hubbub of the French Quarter and only a few blocks from the financial district. I had a fantastic time. ...read more

Reviews of The Saint Hotel, Autograph Collection
(1 - 10 of 12 business traveler reviews)
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