The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan in Carolina

The Ritz-Carlton, San Juan

The Ritz-Carlton, San Juan Image
5 Star
Hotel Guest Rating: 8.7/10
6961 Avenue Of The Governors
Carolina, PR 00979

Hotel Guest Rating for The Ritz-Carlton, San Juan in Carolina

# 1 of 20 hotels in Carolina
Based on 52 reviews from guests who stayed at the
The Ritz-Carlton, San Juan
Overall Quality Score
user rating 8.7.0
8.7
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 9.5.0
9.5
Location of Hotel
user rating 8.5.0
8.5
Hotel Dining
user rating 8.8.0
8.8
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Hotel Guest Reviews of the The Ritz-Carlton, San Juan

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Woodstock, GA
December 22, 2014
Couple
10.0
The staff here were absolutely first class! They were so friendly and helpful. The room was great, the hotel was great and we had an amazing experience. Would definitely recommend it!
Nothing really. Wish food was cheaper maybe
Couple
Verified Hotel Guest from Gloversville, NY
December 21, 2014
Couple
9.0
Staff and service excellent
A bit too close to the airport. Somewhere in between being a really nice Marriot and a Ritz Carlton.
Verified Hotel Guest from Ny, NY
December 13, 2014
10.0
the staff and beach.
Room carpet had stains. Could not use the Spa on last day after checkout to shower. Neighborhood right near hotel was very shabby.

Limited dining experiences.

Solo Traveler
Cindy from Spicewood, TX
December 8, 2014
Solo Traveler
3.0
Public areas were very nice. Beautiful pool area. Nice bar in pool area near beach... Although it does close at 6 which is too early.
Rooms were run down... Carpeting was completely dirty and even had lots of visible stains.. To the point where anytime I got out of bed, I always put my slippers on first. No windows opened. Not at all a Ritz type experience. Stay at the St. Regis hotel!
Heidi from Arabi, LA
December 2, 2014
10.0
Very attentive staff
Kinda boring at night and far from everything
Couple
Verified Hotel Guest from Cochranville, PA
November 16, 2014
Couple
10.0
The staff was excellent. They were very welcoming, friendly and accommodating. The room was very nice and clean. Additionally, the food was very good at all of the restaurants at the Ritz.
The location was okay but it would have been better if it were closer to Old San Juan.
Couple
David from Little Silver, NJ
November 7, 2014
Couple
8.0
Great beach! White sand and calm waters. BLT steak is a great restaurant. Very comfortable stay. Concierge were very helpful with everything from restaurant reservations to finding me a double A battery at midnight.
Somewhat rude towel guys working at the beach.
Couple
Verified Hotel Guest from Bridgeport, CT
October 28, 2014
Couple
10.0
Location and staff
For balcony is an upgrade. When you think of a Caribbean vacation you automatically want a balcony included

Zee complaints

Family Traveling with Young Children
Sally from Hollywood, FL
October 28, 2014
Family Traveling with Young Children
10.0
it was in a beautiful setting & everyone from the hotel could not have been more compliant, helpful or kind.
no

it was just lovely, the service was top notch & everyone we came in contact with bent over backwards to help us.

Lorrisa from Lake Park, FL
October 13, 2014
9.0

This guest did not leave comments about this hotel.

Reviews of The Ritz-Carlton, San Juan
(1 - 10 of 37 reviews)
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