Hotels in Philadelphia

The Ritz-Carlton Philadelphia

The Ritz-Carlton Philadelphia

The Ritz-Carlton Philadelphia Image
5 Star
Hotel Guest Rating: 7.2/10
10 Avenue Of The Arts
Philadelphia, PA 19107

Hotel Guest Rating for The Ritz-Carlton Philadelphia in Philadelphia

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Based on 13 reviews from guests who stayed at the
The Ritz-Carlton Philadelphia
Overall Quality Score
user rating 7.2.0
Hotel Cleanliness
user rating 8.7.0
Hotel Staff
user rating 8.4.0
Location of Hotel
user rating 8.5.0
Hotel Dining
user rating 4.3.0
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Hotel Guest Reviews of the The Ritz-Carlton Philadelphia

Our hotel ratings and reviews are from real hotel guests. ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. does not allow site visitors to post unsolicited hotel reviews.
Edward from Gilbertsville, PA
April 9, 2014
clean. Friendly staff that seemed to care and not just give you face time.
Lounge staff. Long waits for service. Left after 10 minutes of no service.

Door staff and front desk were wonderful.

Jiahao from Chester, PA
April 2, 2014

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Larkspur, AR
October 3, 2013
Business Traveler
Quiet room. Great location. Good service. Not up to the standards of other Ritz hotels.
Poor street entrance/access. A minor faux pais with room service - spoon not included with poached egg order. Extra charge for room access to internet - $10/day. No hot water one morning - problem fixed later that day.
Gustavo from Boyertown, PA
February 20, 2013
the staff was a well oiled machine , from the valet to room maintance, everyone somehow knows your name and has knowlege of surronding area.
everything was perfect.

Location is perfect. Walking distace to everything you want in a city, historic sites, great resturants, antiquing, bars and the reading station market. the hotel room was very comfortable in size and very clean with beautiful bathrooms.Very hard to find a nicer experience.

Business Traveler
Verified Hotel Guest from Bernardsville, NJ
December 8, 2012
Business Traveler
The helpful staff and the restaurant
The plumbing needs improving: pope eater pressure, poor shower drainage. And making a phone call required the operator

The hotel is in a beautiful old bank building but some of its services like plumbing need upgrading.

Deborah from Mt. Laurel, NJ
February 17, 2012
The help was very courteous.
Was not happy with our room, very small.
Solo Traveler
Luci from Philadelphia, PA
December 30, 2011
Solo Traveler
Paying for parking.

For the price of the room parking should be free and a local (267) phone call should be free

Homy from Washington, DC
October 18, 2010
Not trained staffs for the luxury hotel.
2 employees having no clue about service.
Reviews of The Ritz-Carlton Philadelphia
(1 - 8 of 8 reviews)
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