The Ritz-Carlton Key Biscayne, Miami

The Ritz-Carlton Key Biscayne, Miami

The Ritz-Carlton Key Biscayne, Miami Image
5 Star
Hotel Guest Rating: 8.9/10
455 Grand Bay Drive
Key Biscayne, FL 33149

Hotel Guest Rating for The Ritz-Carlton Key Biscayne, Miami in Key Biscayne

# 1 of 4 hotels in Key Biscayne
Based on 21 reviews from guests who stayed at the
The Ritz-Carlton Key Biscayne, Miami
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 9.4.0
9.4
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.3.0
9.3
Hotel Dining
user rating 9.4.0
9.4
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Hotel Guest Reviews of the The Ritz-Carlton Key Biscayne, Miami

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Verified Hotel Guest from Boca Raton, FL
July 20, 2017
Family Traveling with Young Children
8.0
The decoration and finishes has certainly the higher-end feel you should expect from a 5-star hotel. Cleanliness is certainly a plus and the landscaping is immaculate. Food at the pool restaurant was also of good quality.
The world-renowned service that one would expect from a Ritz was not something I found here. Slow or forgetful service (try explaining to a 4yr old the soccer ball they said they had available was never brought to us), 1/2 hour wait for extra toiletries..
Group Traveler
Verified Hotel Guest from Grand Lake, CO
December 9, 2016
Group Traveler
10.0
Small enough to have a boutique hotel feel, but large enough to have all the amenities needed. Incredible breakfast buffet!
Couple
Timothy from Brentwood, TN
October 13, 2015
Couple
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Verified Hotel Guest from Miami, FL
August 21, 2015
Family Traveling with Young Children
10.0
I loved the personnel the cleanliness and the room
The murky beach water
Daniel from Miami, FL
August 3, 2015
Location, top level service from staff, comfort, amenities
Couple
Justin from West Point, PA
July 17, 2015
Couple
4.0
Location
everything was too expensive
Couple
David from Belton, TX
June 25, 2015
Couple
8.0
staff......
Couple
William from Ridgewood, NJ
June 20, 2014
Couple
10.0
The service and attention to details. Food is great, particularly the fresh fruit and fish.
too much sea weed on the beaches along the entire island, not just this hotel.
Couple
Verified Hotel Guest from Memphis, TN
April 16, 2014
Couple
9.0
The staff provides exceptional, world class service. Very responsive, personable, and eager to help. Many recall your name. They look you in the eye, ask if they can help, and provide above and beyond suggestions. Breakfast room service gets and A+.
Food prices are what you would expect at a truly world class restaurant with a world class chef. Food quality doesn't come anywhere close. They should drop the prices or raise the standard. Bland fish and overly salty guacamole are only a few examples.

The facility was exceptional and the staff is truly world class in terms of the service provided. The room was also exceptional and we enjoyed some of the best breakfast room service we had ever had--French press coffee, latte, pastries, fresh fruit, and a Swiss oatmeal. The staff is also very good to alert you that gratuity is included and that you do not need to add extra. We definitely plan to go back and loved that the resort was away from the bustle of South Beach, but close enough to taxi in. But taxis are about $40 one way to Southbeach. Outside of breakfast, the food quality was very disappointing. We expected high prices, but the food quality is well below the standard set by their prices. They either need to bring in a world class chef to enhance the food or drop prices 25% or more to be in line with what they serve. After eating lunch at the resort the first day, we decided not to eat dinner and were very glad. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Evansville, IN
February 19, 2014
Family Traveling with Young Children
10.0
beautiful location
restaurants were excellent, but not enough reservations, multiple families with children that could not dine until after 9:30

rooms with excellent views

Reviews of The Ritz-Carlton Key Biscayne, Miami
(1 - 10 of 10 reviews)
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